Royal Fireplace & Chimney Claim business

4.2 (79 reviews)

License# 851529

About

Barbecues, Fireplaces, Mantels, Mailboxes, Gas Logs, Chimney Repair & Construction Royal Fireplace has served the Pasadena and San Gabriel Valley for over 25 years and offer a wide variety of fireplace, BBQ and outdoor kitchen entertainment products. We are a custom shop for all of your needs relating to: chimney repairs, fireplaces,...... See More

Services Offered

Fireplace cleaning
Fire heating system inspection
Fire heating system repair
Fireplace installation
Heating stove installation
Chimney repair
Fireplace insert repair
Fire heating system conversion
Fire heating system installation
Chimney installation
Fireplace insert installation
Outdoor fireplace construction
Fireplace repair

Photos & Videos

Reviews

4.4 (18 reviews)

4 (61 reviews)

A Quick Look at Customer Sentiment

The reviews paint a picture of a business with a diverse range of services where many customers appreciate the exceptional expertise in custom installations and the wide product selection, including unique fireplace doors and accessories. Customers often note the professionalism and personal touch from team members like Harry and Armik, while a few reviews mention areas for improvement such as more detailed inspection reports, consistent operating hours, and enhanced pricing transparency.

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with Royal Fireplace & Chimney. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

Most customers express high satisfaction, applauding the transformative looking fireplaces and the broad range of products available. While many are excited by the quality of work and often describe their experience as amazing, a few, like one reviewer feeling "ripped off," signal that not every experience met expectations.

Service Quality & Expertise

Reviewers frequently comment on the company’s deep knowledge and craftsmanship. Clients appreciate the custom process—from home measurements for fireplace doors to detailed installations—and note that the technicians clearly know their stuff, ensuring effective and attractive outcomes.

Customer Service & Communication

Praise is directed at the courteous and responsive staff, highlighting personal interactions with representatives such as Harry and Armik. However, there are isolated concerns with communication, as evidenced by a delay in receiving an inspection report and instances where communication details were perceived as incomplete.

Value for Money & Pricing Transparency

While several clients find the services to deliver exceptional value for the investment, comments regarding pricing transparency remain mixed. One reviewer in particular expressed disappointment with the overall cost compared to the quality of workmanship, pointing to the need for clearer value and pricing guidelines.

Timeliness & Efficiency

Many reviews reflect satisfaction with the timely and efficient custom service processes, including home visits for measurements and installations. Yet, some customers have experienced delays, such as a nearly month-long wait for an inspection report, suggesting a potential area for streamlining operations.

Professionalism & Trustworthiness

The business is often described as professional and trustworthy, with several reviewers appreciating the integrity and expertise demonstrated by the team in handling projects. Despite the overall positive tone, a few dissatisfied reviews hint at the need for consistency in upholding these standards.

Facility, Environment & Ambience

The physical store is frequently praised, with one review describing it as a "jewel shop" filled with an extensive range of fireplaces, BBQ products, and outdoor accessories. Clients feel the environment is well-curated, contributing to a positive overall shopping experience.

Accessibility & Convenience

Most customers find it convenient to schedule consultations and benefit from personalized services. Nevertheless, there were concerns about accessibility, notably an occasion when the store was closed at an expected time, highlighting a need for more reliable operating hours.

Problem Resolution & Follow-up

Positive experiences are marked by prompt installations and satisfactory follow-ups after service delivery. Conversely, an inspection report that lacked detail and follow-through in one case underscores the importance of robust problem resolution processes and reliable follow-up communication.

Unique Strengths & Areas for Improvement

Standout strengths include an impressive selection of custom fireplace products, expert on-site measurements, and a genuine commitment to customer satisfaction. On the improvement front, reviewers suggest enhancing detailed reporting, improving responsiveness during delays, ensuring pricing transparency, and maintaining consistency in customer access and service hours.

Royal Fireplace & Chimney Claim business

About

Services Offered

Photos & Videos

Reviews

A Quick Look at Customer Sentiment

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