Roeschke Law, LLC Claim business

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with Roeschke Law, LLC. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

Client feedback is divided, with some individuals expressing deep dissatisfaction due to prolonged legal struggles, missed hearings, and lack of follow-up, while others who worked with particular attorneys reported feeling supported and ultimately satisfied with the resolution of their cases.

Service Quality & Expertise

Several reviews indicate that the quality of service varied significantly. Some clients had disheartening experiences with attorneys who were hard to reach or failed to deliver during critical moments, whereas others praised attorneys like Preston Flood and Peter Canova for their clear expertise and steadfast guidance throughout the legal process.

Customer Service & Communication

The recurring theme in many reviews is poor customer service. Multiple clients mentioned unreturned calls, confusing communication, and a general feeling of being brushed off, with a few noting that the staff was rude or unhelpful. However, there were instances where dedicated case managers provided timely and empathetic responses, highlighting a significant gap in communication quality.

Value for Money & Pricing Transparency

Some clients felt that the high costs associated with the firm were not justified by the level of service provided, describing the experience as a waste of money. In contrast, a few positive reviews implied that, when effective, the expertise provided by the firm was worth the investment, though this appears to be more the exception than the rule.

Timeliness & Efficiency

Timeliness emerged as a critical issue, with some clients reporting multi-year battles for disability claims and delays that impacted their cases negatively. Conversely, there were accounts of cases moving forward efficiently once the right attorney was assigned, underscoring inconsistent performance across the board.

Professionalism & Trustworthiness

While some reviews highlight professional and trustworthy behavior by certain attorneys who were knowledgeable and thoroughly prepared, other clients experienced frequent changes in legal representation and inadequate support, leading to a loss of trust in the firm’s overall commitment to client success.

Facility, Environment & Ambience

Although there is limited commentary on the physical environment of the firm, the overall ambience perceived by clients was largely shaped by remote interactions. This led to impressions that the firm’s internal organization and approach to client care were lacking compared to the welcoming environment clients hoped for.

Accessibility & Convenience

Numerous reviews mentioned difficulties in reaching the firm and scheduling reliable consultations. Clients complained about a lack of accessibility, with some even noting that the firm imposed inconvenient requirements, such as needing to purchase a printer and manage their own mail logistics, which was particularly challenging for those with disabilities or unconventional living situations.

Problem Resolution & Follow-up

There is a clear divide in experiences regarding problem resolution; while a few clients reported successful outcomes after switching to more dedicated attorneys, many others felt abandoned during crucial stages of their case due to poor follow-up and a lack of proactive support.

Unique Strengths & Areas for Improvement

The standout strengths of the firm lie in the expertise of a select few attorneys who demonstrate compassion, diligence, and effective case management. However, the overarching areas for improvement include enhancing staff training in customer service, ensuring consistent and clear communication, and streamlining processes to prevent case mishandling and representation lapses.