Rock & Rose Landscapes Claim business

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with Rock & Rose Landscapes. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

The reviews present a mixed picture: while many appreciate the beauty and craftsmanship of the finished projects and the company’s reliable local presence, several customers express deep dissatisfaction with delays, unexpected billing, and unprofessional handling of disputes.

Service Quality & Expertise

Many customers commend the team’s creative design approach and technical proficiency—from intricate backyard renovations and custom outdoor lighting installations to successful long-term maintenance. However, some reviewers noted inconsistency over time, with the same project taking longer and costing more during repeat visits without any corresponding improvement in results.

Customer Service & Communication

Experiences with customer service are highly polarized. Some clients report friendly, clear, and attentive interactions, while others struggle with delayed responses and difficulties reaching the company. Several reviews specifically mention miscommunications regarding billed hours and service expectations, with some instances even escalating into aggressive or dismissive exchanges.

Value for Money & Pricing Transparency

While some customers felt they received excellent value—citing competitive pricing, adherence to or even undercutting quotes, and high-quality outcomes—others felt misled by repeated extra charges, ambiguous consultation fees, and pricing practices that seemed opportunistic. This inconsistency has led to significant concerns regarding fairness and transparency.

Timeliness & Efficiency

The efficiency of service delivery varies across reviews. Positive accounts refer to projects being completed on schedule, but a recurring complaint centers on repeated instances of service overruns—where work extended well beyond the agreed time without prior client consent—resulting in unwelcome surprises on billing.

Professionalism & Trustworthiness

Several reviews highlight the team’s professionalism during design and installation phases, with trust built through consistent quality. However, considerable concerns were raised by others about unprofessional conduct, including perceived bullying during billing disputes and even threats (such as the mention of potential liens), which have undermined customer trust.

Facility, Environment & Ambience

Customers who have experienced on-site work are generally pleased with the landscaping outcomes and the professional presence of the company’s trucks. The solid brand recall in local neighborhoods also contributes to a positive impression of the overall environment and ambience associated with the business.

Accessibility & Convenience

The ease of contacting the company and scheduling services is a point of contention. While a few clients experienced prompt responses and efficient scheduling, many reviews underline difficulties in getting a hold of representatives, leading to delayed communication and planning issues.

Problem Resolution & Follow-up

Follow-up experiences are mixed. Some customers received ongoing support even months after project completion, while others reported unresolved issues such as unclear billing explanations and inadequate resolution of service disputes. The inconsistency in addressing problems has been a significant source of customer frustration.

Unique Strengths & Areas for Improvement

The standout strengths of the company include robust creative design capabilities, skilled workmanship, and a strong local reputation. Nonetheless, there are notable areas for improvement: the business needs clearer communication, stricter adherence to pre-agreed timeframes, and more transparent billing practices. Specific suggestions include standardizing consultation fees and ensuring that documented agreements are faithfully followed, which would enhance both customer satisfaction and trust.