Renaissance Furniture Restoration Claim business

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with Renaissance Furniture Restoration. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

Customers express high levels of satisfaction, with many stating their pieces are restored to a state that is better than new. The overall impression is one of relief and delight, with many calling the transformations nothing short of miraculous, and multiple clients strongly recommending the business.

Service Quality & Expertise

The reviews consistently highlight Boris’s exceptional skill as a furniture restorer. Whether it’s an Eames lounge chair, antique dresser, or a century-old dining set, his meticulous craftsmanship and extensive knowledge shine through. Customers appreciate his clear explanations of what is feasible, as well as how he overdelivers by restoring pieces to exceed expectations.

Customer Service & Communication

Boris is frequently praised for his professional and friendly customer service. Clients recount positive phone conversations, remote coaching sessions for DIY repairs, and thorough consultations that leave them well-informed. Although one reviewer noted a change in the process with requests for pictures and dimensions, most experiences emphasize clear and helpful communication.

Value for Money & Pricing Transparency

Many reviews comment on the fair pricing relative to the quality of work, with some clients comparing multiple quotes before choosing Renaissance. Transparent discussions about pricing—including upcharges for handling special materials and adjustments after several years—help set clear expectations and build trust.

Timeliness & Efficiency

Customers appreciate the efficient turnaround times for their restorations. While there is an expectation of a waiting period of 4-6 weeks due to the one-man operation, reviews indicate that the final results make the wait worthwhile, with projects completed on schedule and with notable promptness where possible.

Professionalism & Trustworthiness

Boris is highly regarded as a consummate professional whose reputation is built on consistency and reliability. His expert approach, dedication to detail, and willingness to explain his methods reinforce customer confidence and trust in his work.

Facility, Environment & Ambience

Although Renaissance operates from a residential address, reviewers are quick to point out that the quality of work far outshines any concerns about the physical location. The business is recognized as a full-service restoration shop, where the focus is on expert craftsmanship rather than a showy storefront.

Accessibility & Convenience

Clients find it relatively easy to engage with Renaissance, with options ranging from direct consultations to remote guidance. However, some have noted the recent shift away from house calls to a process that requires submitting pictures and dimensions via email, which may come as less convenient to some.

Problem Resolution & Follow-up

The reviews frequently mention Boris’s effective problem-solving skills when dealing with challenging restoration issues. Whether addressing catastrophic damage or reviving long-forgotten antique pieces, his follow-up and commitment to quality leave customers impressed and satisfied with the results.

Unique Strengths & Areas for Improvement

Boris’s unique strengths lie in his unparalleled craftsmanship, his ability to transform even severely damaged items into treasures, and his transparent, thorough approach to service. Areas for improvement include adapting to modern customer expectations regarding digital communication and initial assessments, as exemplified by the transition away from house calls. Some clients have also noted that the process now requires extra input, which may not be as straightforward as previous practices.