Quito Veterinary Hospital Claim business

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with Quito Veterinary Hospital. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

Clients describe a wide range of experiences from deep satisfaction and gratitude for the compassionate care to significant disappointment over what they feel are predatory pricing practices and a loss of the personal touch. Many long‐time customers appreciate the family‐like atmosphere, while others have vowed never to return due to negative encounters.

Service Quality & Expertise

Many reviews highlight the high level of skill and thoroughness of Dr. Rosete and other veterinarians, noting their ability to handle complex cases and provide detailed explanations. However, some clients felt that certain recommendations, such as extensive testing or sedation for routine procedures, were unnecessary and driven by a desire to upsell.

Customer Service & Communication

The majority of reviewers commend the friendly, patient, and responsive staff who take time to walk them through each step of their pet's care, with several instances of staff following up with phone calls. Conversely, there were reports of dismissive communication, slow service at the front desk, and instances where concerns were not adequately addressed, leaving some pet owners frustrated.

Value for Money & Pricing Transparency

Opinions on pricing are sharply divided. Some clients noted fair and reasonable charges, with even credits and grants offered in times of need. In contrast, others reported shockingly high quotes—including a $2,200+ estimate for minor procedures—and additional charges they felt were unjustified, contributing to the perception that the clinic prioritizes profit over long‐term customer loyalty.

Timeliness & Efficiency

Many customers appreciate the clinic’s ability to provide prompt, often same-day or next-day care, especially during emergencies. On the other hand, a number of reviews mention long wait times, busy schedules, and a sense that some appointments were rushed or delayed, affecting the overall service experience.

Professionalism & Trustworthiness

Several reviews underscore the professionalism and genuine care shown by many of the veterinarians and staff, noting instances of empathy during emotionally difficult times. However, there are also accounts of unprofessional behavior—ranging from dismissive attitudes to outright rudeness by some staff members—that have eroded trust for a few clients.

Facility, Environment & Ambience

The clinic is often described as clean, well-organized, and welcoming, with a comforting environment that reassures both pets and owners. A few reviewers, however, acknowledge that the physical setup and overall ambience have suffered with changes in ownership or staffing, contributing to a less personal experience.

Accessibility & Convenience

Convenience factors feature prominently in the positive reviews, with many praising the ease of scheduling appointments—even on weekends—and the clinic’s accessible, responsive service. In a few cases, clients expressed dissatisfaction with long holds on the phone and limited opportunities to observe or participate in their pet’s examination.

Problem Resolution & Follow-up

Numerous clients have been impressed with the hospital’s effective problem-solving and proactive follow-ups, including personalized calls and detailed guidance during recovery. Conversely, there are reports where lack of timely callbacks or unresolved concerns have led to lasting discontent among some pet owners.

Unique Strengths & Areas for Improvement

Unique strengths include the compassionate approach of the team—often making clients feel like family—and the willingness to go above and beyond in emergency situations. Areas for improvement highlighted by reviewers involve streamlining pricing transparency, curbing unnecessary upselling of services, and ensuring that all staff maintain high standards of communication and professionalism, so that every client feels valued and understood throughout their care experience.