Premium Termite & Pest Control Claim business

4.9 (627 reviews)

License# 8198

About

Premium Termite & Pest Control provides our professional pest control services throughout Southern California. With offices in Long Beach and Lancaster, CA we are optimally located to provide service throughout the region. Call today for more information & a free quote!

Services Offered

Ant extermination
Cockroach extermination
Hornet or wasp extermination
Pest extermination
Pest preventative services
Outdoor pest preventative treatment
Termite extermination
Bed bug extermination
Flea extermination
Mice or rat control or removal
Pest inspection
Indoor pest preventative treatment
Spider extermination
Wildlife control or removal

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Reviews

5 (5 reviews)

4.8 (49 reviews)

4.9 (573 reviews)

A Quick Look at Customer Sentiment

Premium Termite & Pest Control consistently earns high marks from customers for its professional, friendly, and thorough service. Clients praise the company’s expert inspections, prompt scheduling, clear communication, and competitive pricing, noting significant improvements over previous pest control experiences. Occasional feedback suggests minor areas for streamlining processes, but the overall consensus remains one of satisfaction and trust.

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with Premium Termite & Pest Control. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

Most customers express strong satisfaction with their experiences, describing the company as reliable and a welcome change from previous pest control services. Many appreciate the consistent positive outcomes, which reduce stress and give homeowners peace of mind.

Service Quality & Expertise

Reviewers frequently highlight the technicians' expertise and thoroughness. Detailed inspections and knowledgeable recommendations—from termite treatment to rodent and ant infestations—have consistently impressed clients. Specific mentions, such as the clarity in explanations provided by technicians like Joel, Kaycie, and Dylyn, reinforce the company’s reputation for high-quality service.

Customer Service & Communication

Customers commend the proactive and friendly communication they receive. From timely courtesy calls to detailed pre- and post-service explanations, the staff are noted for their responsiveness and their ability to clearly articulate the work involved. This attentive communication fosters a sense of trust and reassurance throughout the service process.

Value for Money & Pricing Transparency

Clients appreciate the competitive pricing, often comparing the cost favorably against larger, national pest control companies. The value for money is enhanced by honest explanations and no-pressure sales tactics, contributing to a transparent pricing approach that reassures customers about the overall cost and investment in quality service.

Timeliness & Efficiency

Several reviews emphasize prompt responses and efficient scheduling, with technicians arriving quickly—sometimes within an hour of the call. Cases where appointments were set for the next day or fumigation was completed within two weeks further underscore the company’s commitment to timely service.

Professionalism & Trustworthiness

Professionalism is a recurring theme. Customers laud the courteous, respectful, and clean approach of the technicians, underscoring a strong sense of trust. Whether dealing with routine inspections or urgent pest issues, the team’s consistent professionalism helps build long-term customer relationships.

Facility, Environment & Ambience

Although the service is primarily conducted at the clients’ properties, there are remarks about careful handling of sensitive areas, such as tenting a tile roof without causing damage. The attention to clean and safe work environments contributes positively to the company’s image.

Accessibility & Convenience

Customers find it easy to schedule appointments and appreciate the accessibility of the company. Whether contacted for routine maintenance or specific pest emergencies, the business is noted for its ease of reach and flexible scheduling options, ensuring minimal disruption to daily routines.

Problem Resolution & Follow-up

The effectiveness in resolving pest problems is a frequent point of praise. From eliminating termite threats to handling spider, rodent, and ant issues, the company’s solutions have consistently met customer needs. Follow-up support, including return visits for additional treatment when necessary, adds to the comprehensive service provided.

Unique Strengths & Areas for Improvement

Standout qualities include thorough inspections, detailed explanations, and a friendly, customer-oriented approach. Many customers also appreciate the company’s veteran-owned status and transparency. Some reviews note minor areas for improvement, such as minor disorganization around follow-up quotes or ancillary supplies during treatments, suggesting that streamlining these administrative elements could enhance the overall experience even further.

Premium Termite & Pest Control Claim business

About

Services Offered

Photos & Videos

Reviews

A Quick Look at Customer Sentiment

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