Preman Roofing-Solar Claim business

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with Preman Roofing-Solar. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

Customers generally express high satisfaction with Preman Roofing & Solar, highlighting smooth roof replacements, attentive after-service support—even years after the initial job—and a friendly, professional team. A few reviewers, however, described a less than satisfactory experience with unresolved warranty claims, which contrasts with the many positive accounts of quality service.

Service Quality & Expertise

Many reviews commend the team’s high level of technical expertise and quality workmanship. Multiple customers mentioned experts like Robert, Ian, Danny, Fabian, and other team members who carefully inspected and efficiently executed repairs and installations. The quality of work is repeatedly flagged as a strong point, though one review raised concerns about incomplete work on roofing materials and solar panel performance issues.

Customer Service & Communication

The majority of feedback celebrates the clear, detailed, and frequent communication provided by project managers and customer support representatives such as Angelica, Vance, and Ricardo De La Rosa. Daily updates with photographs and prompt responses helped many clients feel reassured. One or two reviews, however, pointed out lapses in communication during warranty follow-ups, leading to frustration.

Value for Money & Pricing Transparency

Several customers appreciated the competitive pricing and transparent estimates offered by Preman Roofing & Solar. Many felt they received excellent value for their money, especially when prices were fair and no hidden fees emerged. In contrast, a couple of reviews mentioned unexpected costs associated with post-installation repairs and challenges with warranty work, which some felt diminished the overall value.

Timeliness & Efficiency

Customers often noted that projects were completed quickly and efficiently, with many roofing jobs finishing within days and in accordance with promised schedules. Timely follow-ups and rapid response to repair or warranty issues were repeatedly mentioned. However, one review cited delays in scheduling warranty repairs, underscoring an area that could benefit from more consistent follow-through.

Professionalism & Trustworthiness

Reviewers repeatedly offered praise for the professionalism of the Preman team. From the punctual arrival of crews to the courteous and respectful treatment of clients, the company is generally seen as trustworthy. Despite this, there were some reports of dismissive attitudes when addressing warranty issues, which have raised questions about consistency in customer care.

Facility, Environment & Ambience

Although the focus was mainly on roofing and solar services, multiple reviews highlighted how the crews maintained clean and safe work sites. Customers appreciated the respectful handling of their property and the neatness of the job area, ensuring minimal disruption to neighbors. This attention to detail contributed positively to the overall service experience.

Accessibility & Convenience

Many clients found it easy to contact Preman Roofing & Solar, as evidenced by prompt call-backs and accessible support from representatives such as Angelica and the project management team. Nevertheless, a few reviewers encountered challenges when trying to schedule follow-up service or warranty repairs, suggesting that improved accessibility in post-project support could further enhance customer satisfaction.

Problem Resolution & Follow-up

A strong point for the company is its willingness to address issues even years after a project’s completion, offering free touch-ups and assurances of quality. Conversely, some clients reported difficulties with warranty repairs, particularly regarding roofing defects and underperforming solar panel systems, which left them with lingering concerns about post-service responsiveness.

Unique Strengths & Areas for Improvement

Preman Roofing & Solar’s standout strengths include highly experienced and personable staff, competitive pricing, and a commitment to follow-ups, such as free minor repairs and daily project updates. Areas for improvement center on the handling of warranty claims and post-project concerns—particularly with solar performance and incomplete repair work—to ensure that every client feels equally supported throughout the entire service lifecycle.