Precision Temperature Claim business

4.4 (788 reviews)

License# 901308

About

Precision Temperature is a family-owned business that's been providing San Diego with air conditioning, heating, and commercial refrigeration services since 1987. Our technicians are trained to install and repair all makes and models. Give us a call today to schedule an appointment.

Services Offered

Thermostats
A/C Installation
A/C Repair
A/C Maintenance
Commercial A/C
Apartment AC Repair
Ductless Air Conditioning
Duct Cleaning
Heat Pumps
UV Air Purifiers
UV Air Purifiers
Heating Installation
Heating Repair
Heating Maintenance
Heat Pumps
Thermostats
Commercial Heating
Commercial Refrigeration Services

Photos & Videos

Reviews

A Quick Look at Customer Sentiment

Overall, customers appreciate the exceptional expertise and dedication of the Precision Temperature team, with technicians like Manny, Joe, and Marco earning high praise for their ability to resolve complex HVAC issues and installations with professionalism and care. While many reviews affirm prompt, efficient, and friendly service, there are concerns regarding scheduling disruptions, communication lapses, and occasional pricing issues that suggest room for improvement.

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with Precision Temperature. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

Customers generally express satisfaction with the services provided by Precision Temperature, citing pleasing outcomes in HVAC repairs and installations. Many recount a relief from technical issues and commend the team’s commitment, though a few reviews noted disappointment when scheduled appointments were unexpectedly canceled.

Service Quality & Expertise

The service quality is widely praised, with multiple reviews highlighting the technicians' ability to troubleshoot wiring issues, perform state-of-the-art heat pump installations, and manage complex problems like permit corrections. Expertise was evident when technicians not only repaired equipment efficiently but also offered valuable advice on further service solutions.

Customer Service & Communication

Several reviewers appreciated the courteous and clear communication provided by team members such as Manny and Joe Valdez, who took the time to educate customers about their options. However, there were instances where a lack of proactive communication, particularly regarding appointment cancellations, left some customers feeling undervalued.

Value for Money & Pricing Transparency

While many customers felt that the pricing was fair relative to the quality of work performed, one review stressed that the cost for replacement parts on an ice machine appeared excessively high compared to market rates, raising concerns about pricing transparency in certain scenarios.

Timeliness & Efficiency

Timely response and efficient service are common themes in many positive reviews, with technicians arriving on schedule and completing work promptly. On the other hand, one reviewer noted that last-minute cancellations and rigid rescheduling windows disrupted their planning, highlighting a need for more flexible scheduling during peak times.

Professionalism & Trustworthiness

The professionalism of the crew is repeatedly acknowledged, with technicians demonstrating respect for customers' homes, explaining processes thoroughly, and even addressing minor issues such as permit complications. Their trusted approach instills confidence, although consistency in follow-through across all appointments could be further enhanced.

Facility, Environment & Ambience

While specifics about the company’s physical facilities are sparse, several reviews mention the care taken during home installations, including the protection of hardwood floors and a tidy cleanup after work. This attention to the work environment adds a layer of comfort for the customers.

Accessibility & Convenience

The business is noted for being accessible and easy to contact, with many customers quickly obtaining service appointments. However, one or two reviews point to challenges in rescheduling when appointments are canceled, suggesting that a more adaptive booking process could improve overall convenience.

Problem Resolution & Follow-up

Precision Temperature excels at resolving issues effectively—from fixing wired complications to conducting comprehensive heat pump installations. Follow-up actions, such as advising on additional insulation work and mitigating permit hurdles, are also positively remarked upon, although some customers felt that after-service communication could be strengthened.

Unique Strengths & Areas for Improvement

The company’s distinctive strengths lie in the technical prowess and dedication of its team, as well as a commitment to customer education and detailed workmanship. Opportunities for improvement include enhancing communication regarding scheduling changes, offering more competitive pricing for certain services and parts, and ensuring that loyal customers feel valued even during unforeseen service disruptions.

Precision Temperature Claim business

About

Services Offered

Photos & Videos

Reviews

A Quick Look at Customer Sentiment

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