Poseidon Moving Claim business

4.7 (287 reviews)

License# 2522855

About

Here’s a brief description for your **Los Angeles movers** Yelp business page: Poseidon Moving Company offers reliable and professional moving services in Los Angeles, specializing in both local and long-distance moves. Our experienced team handles every aspect of your move, ensuring a stress-free process from packing to delivery. Whether...... See More

Services Offered

Commercial Services
Furniture Assembly
Furniture Moving
Large and Heavy Item Moving
Local Moving
Long Distance Moving
Interstate moving
Packing, Unpacking, & Crating
Piano Moving
Senior Moving
Storage Services
In-state moving
Out-of-state moving
Packing And Unpacking
Packing supply sales

Photos & Videos

Reviews

A Quick Look at Customer Sentiment

The reviews for Poseidon Moving reveal a mixed experience. Many customers praise the company for its efficient, friendly, and professional moving services with competitive pricing and careful handling of belongings, which creates an overall positive impression. However, there are notable complaints regarding delayed arrivals, damage to items, inconsistent communication, hidden fees, and unsatisfactory follow‐up on claims. The strengths include flexible scheduling, affordability, and skilled movers, while areas for improvement focus on ensuring consistent communication, transparency in pricing, and reliable resolution of issues.

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with Poseidon Moving. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

Customers exhibit a broad range of experiences with Poseidon Moving. Numerous reviews express high levels of satisfaction due to courteous service, efficiency, and affordability, while several customers report stressful moves involving damage, delays, and lack of proper follow-up. The overall sentiment is diverse, with many happy repeat customers counterbalanced by those who encountered significant mishaps.

Service Quality & Expertise

Many reviews commend the movers for their professionalism, careful packing, and efficient execution of even complex moves. Skilled handling, proper use of protective materials, and quick reassembly of items are frequently mentioned. However, some customers noted lapses in expertise when items were damaged or improperly handled on particularly challenging moves.

Customer Service & Communication

A number of reviewers appreciate the prompt responses and clear communication from account managers and office staff, highlighting the convenience of online booking and updates. On the flip side, some customers described being ghosted, receiving delayed responses, or having their concerns dismissed, which marred their experience.

Value for Money & Pricing Transparency

Many customers felt that competitive pricing and accurate initial quotes offered great value. Discounts for cash payments and transparent estimates were positively noted. In contrast, other reviews mentioned unexpected extra fees such as credit card surcharges and added charges on move day, which undermined the perceived value of the service.

Timeliness & Efficiency

There are numerous reports of movers arriving on time, completing jobs quickly, and even finishing ahead of schedule. Efficiency in navigating stairs and tight spaces was a strong point for many. Conversely, some customers experienced significant delays both in pick-up and delivery, which affected their overall satisfaction.

Professionalism & Trustworthiness

Many reviews highlight the courteous, respectful, and professional demeanor of the movers, which instills trust. However, there are also accounts of unprofessional behavior such as mishandling of property, poor damage management, and a general lack of accountability during problem resolution, all of which detract from the company’s reliability.

Facility, Environment & Ambience

While not a primary focus, some reviews emphasize the organized approach to packing and careful wrapping of furniture and fragile items, contributing to a positive moving environment. A few customers did note that occasionally items were left in disarray or not properly stored at the destination.

Accessibility & Convenience

The online booking system and accessible scheduling are frequently praised for making the process straightforward and convenient. However, some reviewers reported difficulties in contacting the company during critical moments, indicating room for improvement in responsiveness.

Problem Resolution & Follow-up

There are instances where the company responded well to issues by offering refunds or compensation for damages. In contrast, several customers complained about unresolved damage claims, unreturned calls, and a general lack of follow-up from the claims department after incidents occurred.

Unique Strengths & Areas for Improvement

Unique strengths include competitive, transparent pricing, flexible scheduling, and an efficient, friendly team that often goes above and beyond. Areas for improvement center on enhancing consistent communication, ensuring transparent discussions about fees, addressing damage claims promptly, and instituting a more reliable follow-up process to restore customer trust after mishaps.

Poseidon Moving Claim business

About

Services Offered

Photos & Videos

Reviews

A Quick Look at Customer Sentiment

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