Planet Orange Claim business

3.8 (2393 reviews)

License# 5637

About

Free termite inspections. Pest control for ants, rats, spiders, cockroaches, bed bugs, rodents, silverfish, yellow jackets, etc. Insulation and rodent exclusion services. We service the greater Bay Area with multiple locations. Leaders in botanical plant-based treatments for dry wood and subterranean termites, including orange oil, with an...... See More

Services Offered

Ant extermination
Cockroach extermination
Hornet or wasp extermination
Mosquito extermination
Pest inspection
Indoor pest preventative treatment
Spider extermination
Tick or mite extermination
Bed bug extermination
Flea extermination
Mice or rat control or removal
Pest extermination
Pest preventative services
Outdoor pest preventative treatment
Wildlife control or removal
Termite extermination

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Reviews

2.8 (1361 reviews)

4.3 (168 reviews)

4.2 (864 reviews)

A Quick Look at Customer Sentiment

Overall, customers appreciate Planet Orange’s thorough and eco‐friendly pest control services provided by knowledgeable and attentive technicians like Sophia, Jonathan, and Cameron. Many reviews mention excellent communication, timely follow-ups, and effective treatment results for termites, ants, and rodents. However, there are concerns about premium pricing, occasional scheduling delays, and instances of incomplete inspections that suggest room for improvement in consistency and transparency.

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with Planet Orange. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

Customers generally feel relieved and grateful for the pest control solutions Planet Orange provides. Many long-term customers praise the company for solving termite, ant, and rodent issues effectively, while a few express dissatisfaction with isolated incidents of incomplete inspections or unsatisfactory follow-up support.

Service Quality & Expertise

The technical expertise of the team frequently stands out, with specific technicians such as Sophia, Jonathan, and Cameron receiving accolades for their thorough, detail-oriented inspections and effective treatments. Customers value the in-depth findings, especially when multiple pest problems are addressed in one visit.

Customer Service & Communication

Reviews often commend the company for its proactive communication; technicians routinely call ahead and follow up after visits. Many customers feel heard and supported, though a few note delays in callbacks or scheduling mixups that temporarily affected their experience.

Value for Money & Pricing Transparency

While some customers view the higher pricing as justified by comprehensive treatments and long-term warranties, others compare it unfavorably to cheaper competitors. Occasional concerns about unexpected additional fees and ambiguities in service estimates have been noted.

Timeliness & Efficiency

Most clients appreciate the punctuality and efficiency of service delivery, with technicians arriving as promised and executing treatments well within the allotted time. However, isolated reports mention delays or brief service windows that did not meet customer expectations.

Professionalism & Trustworthiness

Professionalism is a hallmark of the service, with technicians consistently praised for their courteous behavior and expertise. Individual mentions of technicians such as Sophia and Jonathan help build a trustworthy reputation, although there are a few remarks about management communication that could be improved.

Facility, Environment & Ambience

Customers enjoy the eco-friendly approach, noting that treatments using non-toxic solutions leave their homes with a fresh, pleasant scent. This attention to environmental safety and the overall house ambience is a positive aspect frequently mentioned.

Accessibility & Convenience

Easy scheduling, advance notifications, and responsive office support contribute to a convenient customer experience. Nonetheless, a minority of reviews express frustration over difficulties reaching representatives or inconsistent call-backs.

Problem Resolution & Follow-up

The company’s commitment to follow-up is well acknowledged, with technicians returning to address ongoing issues. Positive feedback highlights thoroughness in resolving ant infestations and termite concerns, while a few customers have experienced dissatisfaction with the initial scope of inspections and additional charges for extended services.

Unique Strengths & Areas for Improvement

Planet Orange’s unique strengths lie in its eco-friendly, natural treatment methods and standout customer service provided by technicians like Sophia, who are both professional and personable. To further enhance customer satisfaction, improvements could include more transparent pricing, a more consistent scheduling process, and ensuring comprehensive inspections to avoid overlooked problem areas.

Planet Orange Claim business

About

Services Offered

Photos & Videos

Reviews

A Quick Look at Customer Sentiment

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