Pacific Perfection Roofing Claim business
About
Specialties *Fiber Cement Siding (Nichiha and James Hardie) *Roofing *Window Installation We have been providing TOP OF THE LINE services for each trade mentioned above since 1959! Since then we have not had a single complaint from the BBB and have maintained an A+ rating. We are a family business with employees (not subcontractors) who do...... See More
Specialties *Fiber Cement Siding (Nichiha and James Hardie) *Roofing *Window Installation We have been providing TOP OF THE LINE services for each trade mentioned above since 1959! Since then we have not had a single complaint from the BBB and have maintained an A+ rating. We are a family business with employees (not subcontractors) who do the job BEYOND the expectations of the customer. Prior to signing up with us, we will show you our work so you can see for yourself how PERFECT it is! On top of that, our prices are very reasonable for the work we offer and you will save yourself a FORTUNE from the bigger companies! Not to mention, we do NOT take a single penny until the customer is completely ecstatic with the JOB! Call TODAY for a free estimate and prepare to get BLOWN away History Established in 1959. My father Robert Morton started this company after serving in WWII. He was old-fashioned and believed in great workmanship at a fair price. He also believed in providing personal service and was at every job to supervise and answer any and all questions that customers might have. I grew up with these beliefs and in my younger years I physically installed siding, roofing and windows. Today, I can be proud to say that I have continued that tradition passed along from my father. Meet the Business Owner Business owner information Russell M. Business Owner Professionally, I strive to provide top quality material and workmanship. Ever since I have been doing this business with my father in the 1990's, I personally enjoy the look on my customer's faces when they are in AWE after the job is completed. This is a family run business driven by our PRIDE. Our competition's quality of work and service is unmatched to us because I personally supervise my employees and check up with the customer while the job is being done. Fortunately for YOU, my company is very unique for these reasons and we ensure you will be ABSOLUTELY thrilled with both our prices and work!
Services Offered
- Composite Shingles
- Metal Roofs
- Clay Tiles
- Slate Roofs
- Wood Shingles
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Reviews
A Quick Look at Customer Sentiment
Pacific Perfection Roofing and Siding have earned widespread acclaim for their expert craftsmanship, prompt and professional service, and exceptional customer care. Clients consistently praise the knowledgeable team—including standout figures like Nathaniel, Barry, and Russ—for their clear communication, thorough inspections, and timely resolutions of issues ranging from minor leaks to extensive storm damage. While most reviews are glowing, a few note challenges with rushed scheduling and coordination, suggesting small areas for improvement. Overall, customers feel genuinely valued and confident in the company’s honest, high-quality work.
Deep Dive: Detailed Analysis of Customer Reviews
We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with Pacific Perfection Roofing. Here’s what people are saying about their service quality, professionalism, and reliability:
Overall Experience & Satisfaction
Customers express overall delight with the services provided by Pacific Perfection Roofing and Siding. Whether dealing with minor leaks, storm damage, or complete roof and siding replacements, most reviews emphasize a high level of satisfaction, relief, and gratitude for a job well-done.
Service Quality & Expertise
Reviewers repeatedly commend the impressive skill and expertise of the team. Detailed inspections, use of innovative tools like drones, and thorough explanations by professionals such as Nathaniel, Barry, Russ, and Fabio highlight a deep understanding of roofing and siding challenges. Their ability to guide clients through insurance processes and suggest lasting solutions reinforces their reputation as true experts in their field.
Customer Service & Communication
The business is celebrated for its excellent customer service. Clients note that from the initial phone call to final follow-ups, communication has been clear and proactive. Frequent updates, prompt responses, and personable interactions—with both office staff and field teams (including special mentions of Maria and other key figures)—helped customers feel reassured and valued throughout the process.
Value for Money & Pricing Transparency
Many clients appreciate the fairness of the pricing and the transparency provided during consultations. Whether it’s a detailed handwritten estimate or competitive quotes compared with other providers, customers feel they received excellent value. A few reviews even mention discounts or no-cost additional fixes, underscoring a commitment to honest pricing and overall cost-effectiveness despite the complexity of the projects.
Timeliness & Efficiency
Timely service is a recurrent theme across the reviews. Customers have reported rapid responses to emergency calls—sometimes within hours after a storm or incident—and noted that the projects, from roof replacements to siding installations, were completed on schedule. There are rare instances where scheduling delays were mentioned, but overall efficiency is a standout quality.
Professionalism & Trustworthiness
Professionalism and trust are at the core of most customer experiences. The team’s reliability, honesty, and commitment to high-quality workmanship have earned the confidence of homeowners. Whether it’s through detailed inspections, genuine advice about maintenance, or the readiness to fix issues promptly, the business has built a strong reputation for integrity and dependability.
Facility, Environment & Ambience
Although predominantly a service-based business, several reviews highlight how the team respects and enhances the client’s environment. Remarkable attention is given to site cleanliness, with teams using magnets to retrieve stray nails and ensuring that work areas are left neat. Such care has helped contribute to a positive overall ambience around each project.
Accessibility & Convenience
Customers enjoy an accessible and convenient experience with Pacific Perfection Roofing and Siding. From swift phone responses and prompt onsite visits to a straightforward estimation process (often conducted over the phone), clients have found it easy to reach and work with the team. Minor issues with coordination were noted but did not detract from the overall convenience.
Problem Resolution & Follow-up
Problem resolution is a clear strength for the company. Whether addressing leaks, curbside damages after a storm, or unexpected issues during large projects, the team is quick to diagnose and remedy problems. Several reviews emphasize follow-ups and re-checks ensuring that repairs hold even under adverse weather conditions, leaving customers confident in the lasting quality of the work.
Unique Strengths & Areas for Improvement
The standout strengths include personalized service, expert advice, and a willingness to go above and beyond—such as providing free extra fixes or using drone technology for accurate assessments. Specific team members are frequently mentioned, adding a personal touch that reinforces trust. On the improvement side, a few customers noted that certain projects felt rushed or suffered from coordination missteps, suggesting that slightly more careful scheduling and clearer communication on project details could elevate the service experience even further.
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Get Directions B Avenue, San Diego, California
Working Hours
- Mon 08AM - 05PM
- Tue 08AM - 05PM
- Wed 08AM - 05PM
- Thu 08AM - 05PM
- Fri 08AM - 05PM
- Sat -
- Sun - Closed
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