Pacific Outdoor Living Claim business

4.8 (597 reviews)

About

Pacific Outdoor Living is a full landscape design and build company operating in the Los Angeles, California area. Our front and backyard landscaping services include: - In-ground pool and spa design - Professional paving for driveways, patios & walkways, seating & retaining walls, outdoor kitchens, and outdoor fire pit & places - Patio covers, gazebos, and gates & fences - Privacy hedges - Outdoor lighting Looking for a specific style? Or designers specialize in traditional, modern, drought-tolerant, and Zen landscaping for both small & large properties. We've completed over 10,000 projects in the LA and Orange County area including Sun Valley, Alhambra, Burbank, Glendale, Pasadena, Arcadia, and Thousand Oaks. Request a consultation! History Established in 1999. Before becoming POL, we started out as Pacific Pavingstone, only doing 1 trade: Paving stone driveways & patios. Well in 2010, we took the plunge to become a full landscape design & build company. If we knew how hard it was, we might have thought twice. But today we have almost arrived. I say almost because I have learned that in order to be completely successful at anything, that "thing" needs to have people within it who are professionals at what they do. A professional is one that knows everything about his subject & is consistently learning how to improve. I also realized that there is NO short cut by sub-contracting to others. There is no trade school where one can get the information to be a pro, so we assembled the materials & put them together in a course format for the entire staff. To answer the question of who we are, we are a company intent on creating professional products in each aspect of the landscape design process from start to finish. Meet the Business Owner Business owner information Terry M. Business Owner Terry Morrill, along with his sons Trent and Chad, are the owners of Pacific Outdoor Living, the parent company of Pacific Pavingstone, California Waterscapes, Jack's Turf and Pacific Outdoor Living Pro Division, located in Sun Valley, California. Terry has been in the business as a general contractor for 35 years and has an architecture degree from the University of California at San Luis Obispo. Pacific Outdoor Living provides all the necessary products for outdoor living, including swimming pools, patios, outdoor kitchens, pool decks, retaining walls, built-in barbecues, fire pits, landscaping as well as various water features, like natural ponds, waterfalls and streams . We pride ourselves in being able to provide everything one needs for outdoor living under one roof.

Services Offered

Hardscape Construction
Landscape Design
Paver Installation
Courtyard Design
Shrubs, Hedges & Bushes
Irrigation Installation
Water Feature Design
Garden Design
Gazebo/Pergola Design
Outdoor Lighting Design
Retaining Wall Construction
Concrete Masonry Construction
Block Wall Construction
Driveway Construction
Deck Design
Drainage design
Garden bridge construction
Orchard Design
Outdoor Kitchen Design
Playground construction
Sprinkler system installation
Stormwater management system design
Virtual Consultations
Planter Wall Construction
Residential Services
Stairs/Steps Construction
Sustainable Landscaping
Stormwater Management Planning

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Reviews

4.8 (20 reviews)

4.9 (229 reviews)

4.6 (348 reviews)

A Quick Look at Customer Sentiment

Pacific Outdoor Living consistently earns high praise for its exceptional design, quality craftsmanship, and dedicated in‐house teams. Customers highlight the firm’s efficient execution, proactive communication, and ability to transform outdoor spaces into beautiful, functional oases. Although a few noted occasional communication hiccups or minor follow-up issues, the overall experience—driven by expert project managers and creative design professionals—is overwhelmingly positive, making it a trusted choice for upscale outdoor projects.

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with Pacific Outdoor Living. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

Reviewers are overwhelmingly delighted with their experiences, with many recounting transformative projects that exceeded expectations. Customers frequently mention repeat engagements over the years and express genuine satisfaction with results ranging from backyard makeovers to complete landscape redesigns.

Service Quality & Expertise

The quality of workmanship stands out in every project. Clients applaud the expert design and construction process—from innovative pool and hardscape installations to thoughtful landscape design—often singling out team members like project managers and designers for their creative input and technical skill. The in‐house crews and specialized equipment underscore a high level of expertise and attention to detail.

Customer Service & Communication

Many reviews highlight the company’s clear, consistent communication and personalized support. Customers appreciate how project managers, designers, and support staff keep them informed from the initial consultation through completion, offering proactive updates and even post-project follow-ups. Specific mentions of individuals who provided hands-on guidance illustrate an impressive commitment to customer service.

Value for Money & Pricing Transparency

While some customers note that the services come at a higher price point, nearly all agree that the quality justifies the cost. Transparent pricing coupled with the assurance of in-house teams ensures that clients feel they are receiving exceptional value and that they truly get what they pay for.

Timeliness & Efficiency

Numerous reviews praise the company for finishing projects ahead of schedule while maintaining a high standard of work. Even complex projects like pool renovations, drainage improvements, and extensive landscaping are executed with remarkable speed and efficiency, often with daily start times and a well-coordinated work plan.

Professionalism & Trustworthiness

Reviewers consistently note the professionalism and reliability of the team. Whether it’s through the calm and efficient management of construction challenges or meticulous cleanliness at the end of each workday, Pacific Outdoor Living has earned a reputation as a trustworthy partner who stands behind their work even years after completion.

Facility, Environment & Ambience

The finished projects not only perform functionally but also create inviting, resort-like outdoor environments. Customers describe their transformed spaces—from elegantly paved driveways to lush, drought-tolerant gardens—as visually stunning retreats that significantly enhance the beauty and usability of their properties.

Accessibility & Convenience

Clients appreciate the ease of working with the company, citing seamless scheduling, punctuality, and accessible communication channels. Most describe the entire process as stress-free, supported by responsive in-house teams that prioritize client convenience while keeping the process well-organized and transparent.

Problem Resolution & Follow-up

In instances where minor issues arose, such as faulty lighting or irrigation adjustments, Pacific Outdoor Living was quick to step in with effective solutions and follow-up support. While a few customers experienced initial communication lapses, these were often resolved promptly, reinforcing the company’s commitment to customer satisfaction.

Unique Strengths & Areas for Improvement

The company’s unique strengths lie in its comprehensive, turn-key service that covers every aspect of design to construction, the use of in-house crews, and standout project managers who ensure every detail is addressed. Some reviews suggest improvements in initial designer consistency and internal communication during early project phases. Nonetheless, the overall feedback indicates that these are minor issues in an otherwise stellar service record.

Pacific Outdoor Living Claim business

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A Quick Look at Customer Sentiment

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