Orkin Claim business

3.7 (1558 reviews)

About

When you hire an Orkin Pro, you can be confident you're receiving the service you expect, from the pest control experts you can trust. Orkin Pest Control: Not all pest problems are the same, and not all homes need the same types of treatment. Your Orkin Pro is trained to identify and treat the root of your particular pest problem. Upon...... See More

Services Offered

Ant extermination
Bee control or removal
Flea extermination
Mice or rat control or removal
Pest extermination
Pest preventative services
Outdoor pest preventative treatment
Termite extermination
Wildlife control or removal
Bed bug extermination
Cockroach extermination
Hornet or wasp extermination
Mosquito extermination
Pest inspection
Indoor pest preventative treatment
Spider extermination
Tick or mite extermination

Photos & Videos

Reviews

4.8 (83 reviews)

4.7 (1427 reviews)

1.7 (48 reviews)

A Quick Look at Customer Sentiment

Overall, Orkin receives high praise from customers for its prompt, professional, and thorough pest control services. Clients appreciate the knowledgeable technicians who not only resolve issues—from ants and rodents to spiders and termites—but also communicate clearly and follow up diligently. While the majority of experiences are extremely positive, a few reviews note scheduling inconsistencies, overzealous communication, and isolated issues with staff attitude, suggesting room for minor improvements.

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with Orkin. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

Customers consistently express high satisfaction with Orkin, noting a reassuring sense of relief and gratitude after service visits. Many mention feeling at ease after treatments and cherish the dependable protection provided over years of service. Even long-term loyal customers reaffirm their confidence in Orkin’s ability to keep their homes pest free.

Service Quality & Expertise

Reviewers highlight the exceptional expertise of technicians who carry out thorough inspections and treatments. Whether it’s identifying elusive pest entry points or explaining the nuances of termite treatments and rodent control, technicians like Russ, Chris, Armando, and others stand out for their deep knowledge and effective solutions.

Customer Service & Communication

Many customers appreciate the attentive customer service, clear explanations, and proactive communication via text, email, and phone. Technicians and representatives are frequently described as friendly, patient, and responsive, keeping homeowners informed throughout the process. However, a small number of reviews suggest that communication protocols could be refined to avoid excessive reminders.

Value for Money & Pricing Transparency

Clients often mention that Orkin offers great value through fair pricing and transparent explanations of services. Some reviews praise the absence of hidden fees and the onus on follow-up visits being provided at no extra charge. A few customers, however, have raised minor concerns regarding cost versus service quality, though these are far outweighed by overall positive value assessments.

Timeliness & Efficiency

Reviews frequently commend Orkin for punctuality and the efficiency of their service. Many customers were satisfied with same-day appointments, clear service windows, and prompt follow-up visits—ensuring minimal disruption to their daily routines. Only a few scheduling issues were noted, with some customers experiencing delays or miscommunications about appointment times.

Professionalism & Trustworthiness

The professionalism and trustworthy nature of Orkin’s staff are recurring themes. Numerous reviewers highlight technicians who go above and beyond their call of duty, demonstrating integrity, genuine care, and a consistent commitment to customer satisfaction. This credibility fosters long-term loyalty, with many customers referring to specific technicians by name as a testament to their service excellence.

Facility, Environment & Ambience

While the focus is largely on the service expertise, some customers commend the care technicians take in managing the environment around their homes. From cleaning up spider webs to adjusting treatments to avoid disturbing yard aesthetics or household pets, these touches contribute positively to the overall ambience and perceived quality of service.

Accessibility & Convenience

Clients find Orkin easily accessible with a streamlined scheduling process and multiple notification options prior to service appointments. The convenience of same-day appointments and flexible rescheduling options are frequently noted, though there were isolated remarks regarding too many auto-generated messages that could be fine-tuned.

Problem Resolution & Follow-up

Orkin is widely praised for its effective problem resolution and proactive follow-up. Many customers have shared stories of technicians returning to address issues such as recurring pest activity or initial oversights, reinforcing a commitment to quality control and customer care. The company’s willingness to stand behind its work—with repairs at no additional cost when necessary—amplifies trust and reliability.

Unique Strengths & Areas for Improvement

Standout qualities include the technicians' in-depth knowledge, courteous demeanor, punctuality, and the personal touch shown by many of the service professionals. Specific names such as Russ, Chris, Armando, and Ron have been repeatedly mentioned as exemplary. On the flip side, isolated accounts of aggressive behavior by certain managers, minor scheduling or communication shortcomings, and instances of excessive notifications suggest that refining customer interaction protocols could further enhance the overall experience.

Orkin Claim business

About

Services Offered

Photos & Videos

Reviews

A Quick Look at Customer Sentiment

People Also Viewed

Times Up Termite, Inc.

My Termite Company

Clear Skies Pest Elimination

Green Earth Pest Control, Inc.

Working Hours

Quick Links

Contact Info