Orkin Claim business

3.9 (171 reviews)

About

When you hire an Orkin Pro, you can be confident you're receiving the service you expect, from the pest control experts you can trust. Orkin Pest Control: Not all pest problems are the same, and not all homes need the same types of treatment. Your Orkin Pro is trained to identify and treat the root of your particular pest problem. Upon...... See More

Services Offered

Pest Control
Mice or rat control or removal
Flea extermination
Bee control or removal
Ant extermination
Bed bug extermination
Cockroach extermination
Hornet or wasp extermination
Mosquito extermination
Pest preventative services
Indoor pest preventative treatment
Outdoor pest preventative treatment
Spider extermination
Termite extermination
Tick or mite extermination
Wildlife control or removal

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Reviews

4.8 (155 reviews)

2.9 (16 reviews)

A Quick Look at Customer Sentiment

Overall, the reviews for Orkin are largely positive, with many customers praising the professionalism, efficiency, and expertise of the technicians who consistently deliver pest-free environments. Customers appreciate the friendly and clear communication, timely service, and detailed explanations offered by technicians such as Fernando, Diego, Martin, and Pablo. While most experiences highlight exceptional service and trustworthiness, a few reviews noted issues with scheduling mismatches, billing discrepancies, and occasional miscommunications that could be improved.

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with Orkin. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

The overall sentiment is very positive, with many customers expressing relief and gratitude for services that keep their homes and businesses pest-free. Most reviews highlight satisfaction with the consistent and reliable service, although a few notable instances, such as an unexpected billing for unapproved services or concerns about rat treatments, indicate areas where customer expectations were not met.

Service Quality & Expertise

Technicians are frequently praised for their extensive knowledge, thoroughness, and effective treatment protocols. Multiple reviewers mention how experts like Fernando, Martin, Diego, Ricky, and Pablo successfully addressed challenging pest problems—ranging from termite infestations to ant and rodent issues—with remarkable proficiency.

Customer Service & Communication

Feedback emphasizes clear and courteous communication. Reviewers often mention receiving timely updates and precise explanations regarding treatment procedures. While most interactions are described as very positive, a few reviews note that appointment alerts sometimes did not match actual arrival times, which can cause minor inconveniences.

Value for Money & Pricing Transparency

Many customers feel that the service provided offers good value, especially given the consistent effectiveness in pest control. However, there is at least one mention of receiving additional services without approval and being subsequently billed for them, pointing to a need for greater pricing transparency and clear service agreements.

Timeliness & Efficiency

Punctuality and efficiency are recurring themes. Several reviews detail same-day responses to emergent issues and technicians arriving promptly at scheduled times, ensuring minimal disruption to the customers’ routines. Quick resolution of issues such as ant invasions further reinforces Orkin’s reputation for efficient service.

Professionalism & Trustworthiness

Customers repeatedly commend the courteous, professional demeanor of the technicians. The team is viewed as reliable and respectful, often ensuring pet safety and handling sensitive properties with care, which builds a strong foundation of trust in their service.

Facility, Environment & Ambience

Although not a primary focus, there are mentions of how commercial locations, such as schools and churches, remain pest free due to Orkin’s thorough service. This contributes to a positive environment and reflects well on the company’s ability to maintain both residential and institutional spaces.

Accessibility & Convenience

The scheduling process appears to be generally smooth with pre-arrival notifications that help customers prepare for visits. However, occasional mismatches between scheduled alerts and actual arrival times have been noted, especially by those with special physical needs, indicating room for improvement in the booking system.

Problem Resolution & Follow-up

Reviewers frequently highlight the effectiveness of Orkin in resolving pest issues, with multiple instances of follow-up visits for additional check-ins or treatment adjustments. Some concerns were raised regarding follow-through in certain cases, but overall the company is commended for its diligence in maintaining a pest-free property.

Unique Strengths & Areas for Improvement

Unique strengths include the team’s exceptional expertise, friendly and professional approach, and an overall commitment to customer satisfaction. Individual technicians often leave a lasting positive impression due to their detailed and caring service. On the other hand, opportunities for improvement include better scheduling precision, more transparent pricing to avoid unauthorized service add-ons, and enhanced follow-up in instances where additional work is necessary.

Orkin Claim business

About

Services Offered

Photos & Videos

Reviews

A Quick Look at Customer Sentiment

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