NRG UPGRADE Claim business

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with NRG UPGRADE. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

Many customers expressed overall satisfaction with their new solar systems and roof installations, highlighting energy savings and a generally smooth initial process. However, there are notable exceptions where prolonged issues, recurring leaks, and unresolved warranty repairs have led to significant dissatisfaction.

Service Quality & Expertise

Reviewers frequently complimented the technical expertise of consultants like Levi, Daniel, and Ace, noting thorough consultations, clear explanations of materials and processes, and high-quality installations that deliver on their promise of efficiency. Some issues with mismatched equipment models or wiring oversights were reported, suggesting room for improvement in technical consistency.

Customer Service & Communication

Positive experiences are often tied to proactive communication, responsive follow-ups, and personable interactions during consultations. Yet several reviews highlighted frustrating communication lapses after the job, especially in addressing breakdowns, warranty issues, or continued project delays.

Value for Money & Pricing Transparency

Many customers appreciated the competitive pricing, reasonable quotes, and even price matching by NRG Upgrade, which instilled confidence in their investment. A few reviewers, however, raised concerns over unexpected additional charges and issues with contract modifications, suggesting a need for clearer upfront pricing details.

Timeliness & Efficiency

A significant number of customers praised the timely completion of their projects, with crews arriving on schedule and finishing work ahead of or on plan. In contrast, some projects faced months-long delays, especially after installation, leaving customers frustrated with prolonged waiting times for repairs and follow-up work.

Professionalism & Trustworthiness

Many reviews reflect a high degree of professionalism from the installation teams and sales representatives, citing respectful service, prompt problem-solving, and genuine care from individuals like Asaf and Levi. However, a few reports of unresponsive subcontracted installers, damaged property, and inconsistencies in service quality have impacted trust for some clients.

Facility, Environment & Ambience

Installation environments were generally described as clean and orderly, with teams leaving sites in good condition. Nonetheless, isolated mentions of property damage—such as broken tiles, disrupted landscaping, and clutter post-installation—indicate that attention to job site upkeep could be improved.

Accessibility & Convenience

Reviewers appreciated the ease of contacting the company, the availability of online project tracking, and a straightforward appointment process. On the flip side, some customers experienced difficulty reaching key personnel via phone and email, particularly when issues arose after the work was completed.

Problem Resolution & Follow-up

There are several accounts of prompt problem resolution where issues like misaligned panels or installation errors were corrected, sometimes even at no extra charge. However, other customers report a lack of effective follow-up, with warranty repairs being delayed or ignored, leading to long-term dissatisfaction.

Unique Strengths & Areas for Improvement

Among the standout qualities are the comprehensive consultations, competitive pricing, and technical know-how that instill confidence in customers before the work begins. Areas for improvement include strengthening post-installation communication, ensuring consistency in workmanship (especially with subcontractors), better handling of unexpected costs and repairs, and a more robust follow-up process to ensure all concerns are fully resolved.