Not Just Flowers Claim business

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with Not Just Flowers. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

Reviewers consistently express high satisfaction with their experiences, highlighting how the florist’s creative touch and reliable service make special occasions even more memorable. Customers, ranging from wedding parties to last-minute birthday arrangements, feel delighted and grateful for the beautiful and aromatic floral designs.

Service Quality & Expertise

The level of expertise is evident with personalized designs that exceed expectations. Many reviews mention unique arrangements—from lush wedding bouquets and innovative pairings like dahlias with mint to creative selections like peonies and yellow pepper bouquets—demonstrating a commitment to both quality and originality.

Customer Service & Communication

The team is frequently praised for its warm, attentive, and efficient service. Several customers specifically noted the helpfulness of staff members, including the gentleman who immediately understood design visions and Andrei’s accommodating nature during phone orders, ensuring that clear and effective communication is maintained throughout the process.

Value for Money & Pricing Transparency

Clients appreciate competitive pricing and the high value received. With an impressive variety of arrangements and options like seasonal and Designer's Choice bouquets offered at reasonable prices, the florist executes its promise of quality at a price that reassures customers of their smart investment.

Timeliness & Efficiency

The prompt delivery, especially for last-minute orders and online purchases with a 24-hour turnaround, is a recurring highlight. Despite a couple of isolated complaints regarding delivery issues—which were later clarified as order mix-ups—most reviews comment on the efficiency with which orders are processed and delivered.

Professionalism & Trustworthiness

The business is recognized for its professional and reliable approach. Customers feel confident in the shop's ability to understand and interpret their visions, while the consistent quality and clear follow-ups further strengthen the trust in the florist’s commitment to customer satisfaction.

Facility, Environment & Ambience

Many customers mention the inviting atmosphere of the store, noting its cheerful and artistic environment. Small touches, such as the presence of a friendly store pet and freshly displayed arrangements, contribute to a feeling of peace and harmony upon entering the shop.

Accessibility & Convenience

The ordering process is simple and accessible both online and over the phone, with clear photographs and detailed descriptions matching the final delivered products. The business is commended for being easy to find, both locally and internationally, making each transaction smooth and stress-free.

Problem Resolution & Follow-up

Instances of issues, such as a plant purchase problem, were handled promptly with immediate offers for replacements. Even minor disputes regarding delivery were resolved by the dedicated team, demonstrating their commitment to ensure complete customer satisfaction.

Unique Strengths & Areas for Improvement

Standout qualities include the creative and seasonal floral combinations, personalized customizations for events (like weddings and special gifts), and the friendly, approachable service from a dedicated husband and wife team. While isolated complaints about order mix-ups or mistaken identity arose, these were addressed quickly, suggesting that clearer communication and perhaps minor administrative checks could further enhance the overall customer experience.