New Image Claim business

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with New Image. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

Most customers express high levels of satisfaction and relief after working with New Image Auto Solutions. They appreciate the warm, family-like environment and the genuine care shown by Izzy and his team. While the bulk of feedback is overwhelmingly positive, a couple of reviews mention dissatisfaction tied to service disputes and issues with handling specific incidents.

Service Quality & Expertise

Reviews consistently highlight the high quality of repairs and the team’s extensive knowledge about cars—from luxury models to hybrids and electric vehicles. Customers are impressed by the attention to detail, effective troubleshooting, and the ability to handle complex repairs, with several recounting how even minor imperfections were addressed to perfection.

Customer Service & Communication

Izzy, Linda, and the staff are frequently commended for their clear, timely, and personable communication. Clients appreciate the regular updates via phone or text and the supportive, respectful attitudes of the team. Although a few reviewers experienced less-than-courteous interactions, the majority found communication to be a standout aspect of the service.

Value for Money & Pricing Transparency

Customers frequently mention fair pricing, honest labor charges, and transparent parts pricing that often undercuts competitors. Many appreciated the detailed estimates and the shop's willingness to work within various budgets. Nonetheless, isolated complaints exist regarding costs and an instance of incomplete work, but these are far outweighed by the overall sentiment of value for money.

Timeliness & Efficiency

Many reviews note the quick turnaround times—from same-day part orders to multi-day repairs—with several customers highlighting how swiftly their vehicles were returned in improved condition. The shop’s efficient handling of insurance claims and rental arrangements further underscores its commitment to timely service.

Professionalism & Trustworthiness

Izzy and his team are largely celebrated for their professionalism, integrity, and dedication to customer satisfaction. Multiple customers trust the shop implicitly and report that no one else is ever given the chance to work on their vehicles. However, a few outlier comments reference concerns such as an incomplete job and questionable practices, which stand in contrast to the predominant impression of trustworthiness.

Facility, Environment & Ambience

The shop’s physical environment is generally described as welcoming and clean, with customers often noting the friendly greetings and a space that feels more like a well-kept living room than a traditional auto body shop. On the downside, there are a few remarks about the business causing sidewalk blockages, which some believe detracts from the overall ambience.

Accessibility & Convenience

Customers report a high degree of accessibility through responsive communication channels and convenient scheduling options. The service experience is enhanced by the team’s readiness to assist with rental cars and clear guidance through insurance processes. Nonetheless, minor inconveniences such as sidewalk obstruction were noted by some, affecting the overall convenience for local pedestrians.

Problem Resolution & Follow-up

The shop receives praise for its proactive problem-solving approach, with many accounts of issues being resolved quickly and effectively. Follow-up communication, including discount offers and additional detailing, is frequently commended, highlighting the team’s commitment to ensuring customer satisfaction even after the initial repair.

Unique Strengths & Areas for Improvement

Unique strengths include personalized service, fair and transparent pricing, and a heartfelt commitment to quality, embodied by the consistent praise for Izzy and Linda. Customers deeply value the friendly, attentive, and expert approach that makes them feel part of a family. Areas for improvement noted in a few reviews include addressing sidewalk blocking to avoid inconveniencing the community and ensuring all repairs are fully completed to avoid potential follow-up disputes.