New City Roofing Co Claim business

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with New City Roofing Co. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

The overall sentiment reflects a mixed experience. While many customers appreciate the company’s fast and diligent workmanship, others express dissatisfaction with the way initial inquiries and follow-ups were handled. There is a sense of frustration stemming from the unprofessional treatment during interactions.

Service Quality & Expertise

Customers recognized the high level of expertise and efficiency in installing roofs, with particular praise for team members like David, who effectively managed the installation crew, maintained cleanliness, and ensured quality outcomes despite the physical demands of the work. However, there were instances of property damage, such as the mishap with the trim molding, which has slightly tarnished the overall service quality.

Customer Service & Communication

The reviews highlight significant issues with customer service and communication. One customer reported a dismissive phone response when seeking a roof inspection, while another noted the absence of voicemail on both the business and cell phone lines. Additionally, when problems arose, the interactions, including a casual apology from the owner, were viewed as unprofessional.

Value for Money & Pricing Transparency

While customers acknowledge the quality of work provided, there are concerns related to pricing transparency. One review specifically mentioned an issue with receiving proper documentation (lien release) after a payment, suggesting that the explanation of costs and financial practices could be more transparent and customer-friendly.

Timeliness & Efficiency

The company is commended for its ability to complete multiple roofing projects in a short timeframe, such as finishing two roofs in just four days. However, the rapid pace seems to have sometimes come at the expense of detailed communication and thorough follow-up, as seen with delayed permit delivery.

Professionalism & Trustworthiness

There are conflicting views about the professionalism of the company. On one hand, the physical and dedicated approach of the installation crew is praised; on the other hand, incidents such as a dismissive attitude when addressing property damage and poor follow-up processes have raised questions about the company's consistency in maintaining trust and professional standards.

Facility, Environment & Ambience

Though there are limited comments on the physical facilities, the business is perceived as a down-to-earth, hard-working roofing outfit. Its focus remains primarily on delivering outdoor, labor-intensive services rather than providing a refined in-office or showroom environment.

Accessibility & Convenience

Multiple reviews indicate issues with accessibility and ease of getting in touch. One customer was turned away almost immediately due to a lack of availability, while another struggled with the absence of a voicemail system, which hindered communication and scheduling.

Problem Resolution & Follow-up

While the installation work itself is conducted efficiently, problem resolution has been a point of criticism. Issues such as property damage were met with underwhelming apologies and minimal follow-up, and the process for obtaining necessary final documents (like permit sign-offs) was delayed and cumbersome.

Unique Strengths & Areas for Improvement

The company’s standout strengths include a strong work ethic, impressive project efficiency, and skilled employees who deliver quality roofing installations. However, there is significant room for improvement in customer interaction—especially in terms of responsiveness, clearer communication protocols, proper follow-up, and handling customer concerns with greater sensitivity and professionalism. Addressing these areas could substantially enhance the overall client experience.