New A & A Top And Trim Claim business

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with New A & A Top And Trim. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

The majority of customers report a highly satisfying experience thanks to the expert workmanship and friendly service provided. Many expressed relief and gratitude for getting their classic and modern vehicles restored beautifully, although a couple of customers were frustrated by issues in scheduling and claim follow-up.

Service Quality & Expertise

Clients consistently commend the exceptional quality of work delivered on a range of services from converting a classic 66 Impala to repairing headliners, sun visors, seats, quarter panels, boat canvas, and sunroofs. Both George and Jorge are noted for their long experience and skill in upholstery and restoration, with work that lives up to the reputation of being second to none.

Customer Service & Communication

While many reviews highlight the personalized, friendly, and attentive service provided—emphasizing that the owner and his team are easy to work with—there are also comments about poor scheduling, miscommunication, and, in some cases, an arrogant attitude that leaves customers feeling undervalued.

Value for Money & Pricing Transparency

Several customers praise the fair and transparent pricing, noting that the quality of workmanship justifies the cost. Clients felt that they were getting their money’s worth, and many recommended the service to friends and family due to the strong value proposition.

Timeliness & Efficiency

Many customers appreciated the quick turnaround times, including a complete classic car restoration in two weeks and a sunroof repair in just 45 minutes. However, there is a noted exception where delays in addressing a follow-up issue affected the overall experience.

Professionalism & Trustworthiness

The business is predominantly seen as professional and trustworthy, with positive remarks on the expertise and quality service by the skilled team. One or two reviews, however, raised concerns about scheduling mishaps and a lack of respect for customer time, slightly undermining the reliability factor.

Facility, Environment & Ambience

The shop is described as a friendly, family-run establishment that creates a welcoming environment. While details about the physical surroundings are limited, the atmosphere conveys a sense of comfort and reliability in handling specialized projects.

Accessibility & Convenience

Clients have noted the convenience of same-day scheduling for certain repairs and the ease of contacting the shop for multiple services. Nonetheless, recurring issues with appointment scheduling and follow-ups suggest that accessibility can sometimes be inconsistent.

Problem Resolution & Follow-up

Most reviews reflect efficiently resolved issues and a proactive approach in delivering quality repairs. However, one negative experience involving a damaged sunshade post-sunroof replacement and delays in resolving the complaint points to a need for better problem resolution and follow-up procedures.

Unique Strengths & Areas for Improvement

The business’s standout attributes are its expert workmanship, fair pricing, and a strong reputation in upholstery and restoration across various vehicle types. In contrast, the key areas for improvement include refining the scheduling system, enhancing communication regarding follow-ups, and ensuring that any claims or post-service issues are addressed promptly and transparently.