Modern Family Law Claim business

3.3 (98 reviews)

About

Compassionate ‧ Innovative ‧ Respected Empowering families with compassionate, result-oriented legal support in divorce and custody cases.

Services Offered

Divorce
Military Divorce
Military Divorce
Celebrity Divorce
Debt Division
Decree Modification
Property Division
Parental Alienation
Custody
Father’s Rights
Mothers Rights
Grandparents Rights
Child Protection
Spousal Maintenance/Alimony
Child Support
Mediation
Family Law
Domestic Violence
Adoption

Photos & Videos

Reviews

4.7 (89 reviews)

1.9 (9 reviews)

A Quick Look at Customer Sentiment

The reviews reveal a stark contrast in client experiences. Some clients, notably those who worked with Deanne, experienced exceptional expertise, empathy, and clear communication that eased stressful times. However, many other reviewers reported significant issues including unprofessional behavior, poor communication, excessive and opaque billing practices, inefficient case handling, and a lack of follow-up. Overall, while there are standout moments of genuine care and professionalism, the firm appears to struggle with consistency, transparency, and internal management.

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with Modern Family Law. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

Clients’ experiences range widely. Some, like Max and Kelly, expressed profound gratitude for the compassionate, knowledgeable support they received, noting a sense of reassurance during challenging times. In contrast, several reviewers conveyed deep dissatisfaction, citing prolonged case delays, mismanagement, and a general feeling of being undervalued and misled.

Service Quality & Expertise

While Deanne was specifically praised for her clear explanations, deep understanding of legal matters, and dedication to her clients, other reviews pointed to instances where the quality of service suffered. Several clients reported cases where attorneys appeared unprepared or inexperienced, resulting in critical setbacks and, in some instances, the abandonment of cases.

Customer Service & Communication

Positive feedback highlighted Deanne’s impeccable communication skills, with clients always kept informed with regular updates. However, numerous reviewers complained about poor responsiveness—emails went unanswered, appointments were mishandled, and in some cases, clients were confused by inconsistent or delayed communications from various team members.

Value for Money & Pricing Transparency

Many clients noted that the costs associated with their cases were excessively high. Complaints centered around unexpected charges, dual attorney billing practices, and fees that continued to accrue even after services were terminated. The perceived value of the service did not match the steep prices imposed by the firm.

Timeliness & Efficiency

Several reviews described frustrating delays in case resolution and inefficient handling of legal matters. While some clients felt supported and updated regularly, others experienced prolonged timelines with little progress, significantly impacting their trust and satisfaction with the firm’s efficiency.

Professionalism & Trustworthiness

The review feedback was deeply divided on professionalism. Clients who interacted with Deanne and a few senior attorneys found them to be empathetic, honest, and trustworthy. However, many experiences were marred by unprofessional behavior, internal drama, and a lack of consistency in upholding ethical and professional standards.

Facility, Environment & Ambience

There was little commentary on the physical environment or facility of the firm. The few mentions that touch on this aspect suggest an atmosphere overshadowed by internal conflicts and a disorganized operational style, rather than one that actively contributes to a welcoming client experience.

Accessibility & Convenience

Some clients found the firm easy to reach and appreciated the prompt updates, particularly from Deanne. Conversely, several reviewers expressed frustration with the difficulty in contacting attorneys, inconsistent appointment scheduling, and delays in responses to inquiries, all of which negatively affected their experience.

Problem Resolution & Follow-up

There is a clear dichotomy in the firm’s ability to resolve client issues. Positive experiences noted proactive follow-up and a genuine effort to support clients through legal challenges. In contrast, numerous reviews recounted unresolved issues, inadequate follow-up after setbacks, and a lack of clear communication regarding case outcomes.

Unique Strengths & Areas for Improvement

Standout qualities include the compassionate, detailed, and clear service provided by Deanne, which left a lasting positive impression on some clients. However, the firm’s shortcomings in timely case handling, billing transparency, internal coordination, and consistent client communication indicate significant room for improvement. Addressing these issues, particularly the internal drama and billing practices, could help bridge the gap between the exceptional service promised by individual team members and the overall client experience.

Modern Family Law Claim business

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Services Offered

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Reviews

A Quick Look at Customer Sentiment

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