ML Upholstery Claim business
About
we repair double sided boat seats, we make boat covers. WE do re-upholstery for chairs, ottoman chairs, love seats, wall upholstery, patio cushion. We rebuilt any foam and leather seats for restaurants, hotels, hospitals, and school. we do upholstery for car interior, car seats, ceiling, capets. . History Established in 1988. We have...... See More
we repair double sided boat seats, we make boat covers. WE do re-upholstery for chairs, ottoman chairs, love seats, wall upholstery, patio cushion. We rebuilt any foam and leather seats for restaurants, hotels, hospitals, and school. we do upholstery for car interior, car seats, ceiling, capets. . History Established in 1988. We have been in the business for many years, and we do our job well. Meet the Business Owner Business owner information manuel lopez A. Business Owner I love my job. I'm very good at it, and my crew is great as well.
Services Offered
- Furniture reupholstering
- Furniture upholstery
- Sofa re-upholstery
- Restaurant booths upholstery
- Casino chairs
- Commercial wall upholstery
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Reviews
A Quick Look at Customer Sentiment
Most customers express high satisfaction with ML Upholstery for their reupholstery needs, praising the expert craftsmanship, prompt service, and clear communication from the family-run business. While many highlight the excellent workmanship and fair pricing, a few reviews point to issues with outdoor fabric quality and inconsistent follow-ups on certain projects.
Deep Dive: Detailed Analysis of Customer Reviews
We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with ML Upholstery. Here’s what people are saying about their service quality, professionalism, and reliability:
Overall Experience & Satisfaction
The overall sentiment is largely positive, with many customers thrilled by the transformation of their furniture. Numerous clients appreciated the family-run business approach and the care taken in every project, reporting that their once tired or damaged pieces now look brand new. However, a couple of reviews noted significant dissatisfaction with incomplete work and issues on specific projects, affecting their overall experience.
Service Quality & Expertise
Clients repeatedly praised the expert craftsmanship of Manuel Lopez and his team, emphasizing their attention to detail and superior workmanship. Several testimonials mentioned the high quality of materials used, from beautiful vinyl to Sunbrella fabrics, and commended the precise execution, whether it was a full sofa reupholstery or delicate repairs on antique pieces.
Customer Service & Communication
Many reviews highlighted excellent customer service marked by prompt responses, clear communication, and regular updates accompanied by detailed photos of ongoing work. While most interactions reflected friendliness and professionalism, there were isolated mentions of unresponsiveness and even negative encounters where follow-up was lacking.
Value for Money & Pricing Transparency
Most customers felt the pricing was very fair, considering the high quality of work and materials used, with some remarking it was a cost-effective alternative to purchasing new furniture. On the other hand, a few clients expressed concerns over unexpected higher charges and felt that, in certain cases, the value did not justify the costs incurred.
Timeliness & Efficiency
The majority of clients experienced efficient service with projects being picked up and delivered within agreed timeframes – some even noting turnaround times as short as 48 hours for repairs. Despite this, a few reviews recounted delays and extended project durations, resulting in frustration over the lack of timely completion in those instances.
Professionalism & Trustworthiness
Manuel and his team were often described as honest, reliable, and professional, reinforcing trust through their consistent work quality. Clients appreciated the personal touch and direct involvement of family members, though there were exceptions where one reviewer criticized the behavior and professionalism of a team member, affecting their trust in the service.
Facility, Environment & Ambience
While not a major focus of the reviews, the studio environment was generally viewed as professional and well-organized. Customers noted that the facilities served as a showcase for the impressive results, with visual evidence of before and after transformations enhancing the business’s reputation.
Accessibility & Convenience
Many reviewers underscored the convenience of scheduling, with quick call-backs and easy fabric selection processes. The business’s location and the straightforward pickup and delivery system contributed to a hassle-free experience for most clients, although a small number mentioned difficulty in resolving issues related to outdoor cushions through customer support.
Problem Resolution & Follow-up
For many, the proactive communication and willingness to share progress with photos assured them that issues would be promptly addressed. However, there were concerns from a few clients about incomplete work, poor follow-up on promised fixes, and disputes over refunds, indicating that the problem resolution process could be more consistent.
Unique Strengths & Areas for Improvement
ML Upholstery’s unique strengths lie in its family-run, personalized approach, expert craftsmanship, and the ability to transform treasured furniture with great care. Specific commendations were directed at Manuel, Eddie, and Billy for their skill and responsiveness. Nevertheless, the business could improve by ensuring consistency across all projects, particularly in handling outdoor fabric work and maintaining uniform customer follow-up and responsiveness to avoid potential misunderstandings.
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Get Directions West Adams Boulevard, Los Angeles, California
Working Hours
- Mon 08AM - 05PM
- Tue 08AM - 05PM
- Wed 08AM - 05PM
- Thu 08AM - 05PM
- Fri 08AM - 05PM
- Sat 08AM - 05PM
- Sun 08AM - 05PM Closed
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