Mission Auto Glass Claim business

4.0 (557 reviews)

About

Top rated in Los Angeles since 1990. We specialize in the replacement of new and used windshields, door glasses, back glasses, vent and quarter glasses . We also sell tires and repair and replace window regulators. We also set service appointments after 5:30PM M-F, Sat After 5 and Sunday after 3 confirmed appointments...... See More

Services Offered

Auto mirror repair
Auto wheel and tire repair
Auto window replacement
Auto windshield replacement
Tire installation
Tire retreading
Tire Pressure Monitoring System repair
Tint removal
Wheel alignment
Auto mirror replacement
Auto window repair
Auto windshield repair
Tire balancing
Tire repair
Tire rotation
Tint application
Window tinting

Photos & Videos

Reviews

3 (2 reviews)

4.5 (318 reviews)

4.6 (237 reviews)

A Quick Look at Customer Sentiment

Overall, customers are very satisfied with the fast, affordable, and high-quality service provided at this auto glass repair and automotive service center. Many reviewers highlight the speedy turnaround, professionalism, and competitive prices, while a few note minor areas for improvement in communication and follow-up.

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with Mission Auto Glass. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

Most customers express relief and gratitude for the prompt, reliable, and effective service they received. Many reviews detail a sense of satisfaction and recommend the business without hesitation, highlighting how quickly issues are resolved and praising the overall positive experience.

Service Quality & Expertise

Reviewers consistently commend the high level of expertise demonstrated in windshield replacements, window repairs, and tint installations. Several customers mentioned that the work was executed with professional precision—often comparing the efficiency to a pit-stop—and appreciated that repairs were completed with attention to detail, including cleaning up broken glass and even offering complimentary tinting on the spot.

Customer Service & Communication

The customer service is frequently described as friendly, efficient, and patient, with employees like Manuel, Osvaldo, and others receiving specific praise for their courteous manner. However, there are a few remarks about less-than-ideal interactions, such as delayed call-backs or a few instances of curt communication. Overall, the service team is seen as approachable and clear in explaining the work to be done.

Value for Money & Pricing Transparency

Numerous customers pointed out that the prices are highly competitive compared to other providers. Many found that they ended up paying significantly less than other shops without compromising on quality, and some even mentioned that the initial quotes matched the final prices with no surprises. The business is especially appreciated by those looking to save money on unforeseen repairs.

Timeliness & Efficiency

Speed is a recurring theme in the reviews. Customers report that repairs are often completed within 15 to 30 minutes, with many incidents highlighting same-day service and even after-hours appointments. The efficient workflow and minimal waiting time contribute greatly to the overall satisfaction.

Professionalism & Trustworthiness

Reviewers commonly describe the staff as professional, reliable, and honest, with many feeling reassured by the transparency in pricing and the quality of workmanship. Although there are isolated mentions of unprofessional attitudes, the bulk of feedback confirms that the business is trusted and holds itself to high ethical standards.

Facility, Environment & Ambience

The physical environment, while simple and no-frills, is noted to be clean and comfortable. Some reviews mention amenities such as shaded waiting areas, picnic benches, and umbrella-covered seating that offer a bit of comfort while waiting for the service. A few comments point to a dusty location or a less-than-ideal neighborhood setting, but these concerns do not detract significantly from the overall positive ambience.

Accessibility & Convenience

Customers find it easy to get in touch with the business, with many appreciating the straightforward appointment setting and the convenience of walk-in service. Although a few reviews mention cash-only transactions or occasional issues with special orders, the overall accessibility of the service remains high.

Problem Resolution & Follow-up

The service is generally praised for its effective problem resolution, with technicians quickly addressing issues such as broken windows, shattered glass, and cracked windshields. A number of customers noted that the job was completed to high standards with prompt clean-up, though some mentioned that follow-up communication could be improved in rare cases.

Unique Strengths & Areas for Improvement

The standout strengths include the rapid service, honest and fair pricing, and the high level of technical skill demonstrated during repairs. Some suggestions for further improvement include offering small comforts, such as water or coffee while waiting, clarifying details about legal tint percentages, and ensuring better follow-up and receipt issuance. Despite these minor points, the overall impression is one of a highly capable, customer-centric business.

Mission Auto Glass Claim business

About

Services Offered

Photos & Videos

Reviews

A Quick Look at Customer Sentiment

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