MD Today Urgent Care Claim business

4.3 (1725 reviews)

About

MD Today Urgent Care, Scripps Ranch is an urgent care center in San Diego, located at 10605 Scripps Poway Pkwy, Suite C. They are open 7 days a week, including today from 8:00AM to 8:00PM seeing walk-in patients with non-emergent healthcare conditions. Unlike most urgent care and walk-in clinics, MD Today Urgent Care, Scripps Ranch offers you...... See More

Services Offered

Urgent Care
Pediatric Care
Employer Care
Injuries
Illnesses
Colds & Flu
Infections
Minor Fractures
Sport Physicals
Lacerations
TB Testing
STD Testing
X-Rays
Worker’s Compensation
First Aid
Drug Screens
Pre-Employment Services
COVID-19 Testing

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Reviews

4.3 (3 reviews)

4.8 (1491 reviews)

3.9 (231 reviews)

A Quick Look at Customer Sentiment

Patients at MD Today Urgent Care consistently praise the efficient, knowledgeable, and compassionate treatment they receive, often highlighting standout team members and a clean, welcoming facility. While many appreciate the quick check‐in process, thorough evaluations, and clear follow-up, there are occasional concerns about extended wait times, inconsistent appointment availability, and isolated issues with communication and pricing transparency.

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with MD Today Urgent Care. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

The majority of patients report a very positive overall experience, feeling relieved and well cared for. Many mention feeling comfortable, grateful, and confident in the care provided, though a few expressed dissatisfaction due to long waits or isolated instances of perceived rudeness.

Service Quality & Expertise

Reviews consistently praise the high level of medical expertise and thorough care provided by the physicians, PAs, and NPs. Numerous patients pointed out how providers like Kristen, Dr. A, and Michelle Kostner took the time to assess symptoms carefully. The clinical care—for everything from stitches and ear procedures to managing respiratory symptoms—was seen as prompt and effective.

Customer Service & Communication

The staff are frequently described as friendly, compassionate, and communicative, with several commendations for front desk personnel and medical assistants who ensure patients feel at ease. However, a few reviews noted lapses in communication, such as not being informed of delays or unclear explanations regarding insurance and procedures.

Value for Money & Pricing Transparency

While most patients felt that the quality of care justified the cost, there were concerns about pricing discrepancies and unexpected charges—one review mentioned a high fee compared to typical visits. Some patients were also frustrated with issues surrounding insurance acceptance and transparency.

Timeliness & Efficiency

Many reviews highlighted the quick and efficient service, with patients often in and out within 15 to 40 minutes. Online appointment scheduling and text notifications were appreciated, though on busy days or during emergencies, some experienced longer than anticipated wait times.

Professionalism & Trustworthiness

Providers and staff were widely described as professional, compassionate, and trustworthy. Several reviews recognized the commitment of individual team members for their clear explanations and patient-focused approaches, even as a few noted isolated instances of perceived insensitivity or hurried interactions.

Facility, Environment & Ambience

The facility is frequently noted as clean, well-maintained, and welcoming, with a streamlined check-in process that contributes to a positive ambience. The physical space, from the waiting area to treatment rooms, generally creates an environment that is both safe and supportive.

Accessibility & Convenience

Patients appreciate the easy accessibility of MD Today Urgent Care, citing online appointment options, convenient walk-in services, and the facility’s location. Nonetheless, there were occasional mentions of confusion regarding appointment times and limited availability when demand is high.

Problem Resolution & Follow-up

The care teams are commended for effectively diagnosing and treating a variety of conditions, from sports injuries and infections to minor surgical procedures, and several noted prompt follow-ups, including text notifications and prescription handling. However, a few patients expressed concern over issues such as misdiagnosis or feeling rushed before all questions were answered.

Unique Strengths & Areas for Improvement

Standout strengths include the personal attention from named staff members, the facility’s efficiency, and the overall professionalism of the providers. Areas for improvement include reducing wait times during peak periods, clarifying pricing and insurance processes, and ensuring that every patient receives thorough communication about their care plan.

MD Today Urgent Care Claim business

About

Services Offered

Photos & Videos

Reviews

A Quick Look at Customer Sentiment

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