Mauzy Cooling, Heating, Plumbing, and Electrical Claim business

4.4 (5118 reviews)

License# 1120624

About

Mauzy Plumbing Air Conditioning Heating & Electric offers full service maintenance, repair and replacement options to ensure your home stays comfortable year round. Our factory-trained technicians can service any make or model equipment. 100% Satisfaction Guarantee for your peace of mind. At Mauzy, customers always come first. Excellence in...... See More

Services Offered

Bathtub installation
Drain installation
Faucet installation
Garbage disposal installation
Gas line installation
HVAC installation or replacement
HVAC system maintenance
Plumbing installation or replacement
Sewer installation
Shower installation
Sink installation
Sump pump installation
Toilet installation
Water heater installation
Water pipe installation
Bathtub repair
Drain repair
Faucet repair
Garbage disposal repair
Gas line repair
HVAC system repair
Plumbing inspection
Plumbing repair
Sewer repair
Shower repair
Sink repair
Sump pump repair
Toilet repair
Water heater repair
Water pipe repair

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Reviews

4.7 (386 reviews)

4.8 (4117 reviews)

3.6 (615 reviews)

A Quick Look at Customer Sentiment

The reviews reveal a business with highly skilled and professional technicians who often go above and beyond to resolve issues—sometimes even after hours. While many customers appreciate the expertise, responsiveness, and friendly service, concerns have been raised about pricing transparency, unauthorized repairs, and inconsistent communication, indicating room for improvement in customer follow-up and clear cost explanations.

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with Mauzy Cooling, Heating, Plumbing, and Electrical. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

Many clients feel genuinely cared for from the initial call to the completion of work, praising the attentive and considerate service provided by the team. However, a few reviews express disappointment following unexpected charges and poor communication, resulting in mixed overall impressions.

Service Quality & Expertise

Customers consistently commend the high level of technical expertise and effectiveness of the service team. Stories of technicians such as Bruce Taylor and Brett highlight prompt, knowledgeable diagnoses and efficient repairs, while the ductwork team led by Cody, Carlos, and Daniel is celebrated for their precision and cleanliness.

Customer Service & Communication

Many reviews highlight positive interactions and the courteous, helpful nature of staff from the first point of contact. Yet, some clients note lapses in communication, mentioning instances of delayed responses, rescheduled appointments, and unclear updates on service work, which have dampened their overall experience.

Value for Money & Pricing Transparency

There are contrasting opinions regarding pricing; several customers feel that the cost is justified by the premium equipment and guaranteed work, while others, including those who experienced pre-approved work or unexpected surcharges, feel that the pricing is exorbitant and lacks transparency, leading to dissatisfaction.

Timeliness & Efficiency

The majority of customers appreciate the timely and efficient service—from same-day call responses to expert visits after hours that quickly resolve critical issues. Nevertheless, some reviews report scheduling delays and inefficient resolution processes that left customers waiting longer than expected.

Professionalism & Trustworthiness

The reviews frequently mention the professionalism and courteous manner of individual technicians, reinforcing a sense of trust through their clear diagnoses and follow-up. However, concerns about unauthorized repairs and unapproved extra charges have raised questions about the company’s commitment to transparent and trustworthy practices.

Facility, Environment & Ambience

While there are few detailed comments about the physical facilities or in-office ambience, the presentation in advertisements and the professional appearance of technicians contribute to a generally positive impression of the company’s overall environment.

Accessibility & Convenience

Customers commend the ease of reaching out via phone and feel welcomed by the immediate responsiveness from the team. A few reviews, however, note occasions where scheduling was problematic or follow-up calls were missed, highlighting a need for more reliable appointment management.

Problem Resolution & Follow-up

Successful problem resolution is a strong suit for many technicians, with instances of after-hours expert intervention and effective troubleshooting affirming the capability of the service team. Still, some customers report insufficient follow-up after scheduling changes or repair issues, leaving concerns unresolved.

Unique Strengths & Areas for Improvement

Standout strengths include exceptional technical expertise, teamwork, and an overall commitment to customer care, as evidenced by personalized attention and rapid problem-solving. Nonetheless, the business could improve by enhancing pricing transparency, ensuring prior customer consent for repairs, and strengthening communication protocols to avoid misunderstandings and build greater trust.

Mauzy Cooling, Heating, Plumbing, and Electrical Claim business

About

Services Offered

Photos & Videos

Reviews

A Quick Look at Customer Sentiment

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