M & O Gutters, Inc. Claim business

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with M & O Gutters, Inc.. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

The overall feedback is divided. A number of clients expressed satisfaction with the efficient and professional service delivered by Omar and his team, remarking on their exceptional workmanship and courteous behavior. In contrast, a segment of customers reported frustrating experiences characterized by unresolved issues, particularly following faulty installations which compromised the functionality of the gutters.

Service Quality & Expertise

Several reviews highlighted the technical proficiency on display when installing gutters quickly and with confidence, as evidenced by a rapid installation on a new construction ADU project. However, there were serious concerns about proper installation practices, including improperly aligned gutters that failed to extend fully to the wall and a slope that directed water away from the drain, suggesting lapses in quality control.

Customer Service & Communication

While some customers noted responsive and clear communication, particularly in projects managed by Omar, others recounted experiences of poor follow-up. One reviewer’s repeated calls and messages went unanswered after promises to return, casting doubts on the business’s commitment to customer care.

Value for Money & Pricing Transparency

Comments on pricing were mixed; one customer mentioned being charged extra to fix what was considered substandard workmanship, whereas others praised the company for reasonable pricing and perceiving good value for the quality provided.

Timeliness & Efficiency

There were contrasting reports on timeliness. One project was completed in less than an hour on a new construction, indicating a high level of efficiency. On the other hand, delays and cancellations in addressing repair issues—sometimes extending to six months—undermined confidence in the service delivery.

Professionalism & Trustworthiness

Positive reviews stress the professionalism, courtesy, and trustworthiness of the team, especially highlighting Omar’s role. Meanwhile, other reviews describe the experience as unprofessional and misleading, with unfulfilled promises and an overall lack of reliability that has deeply disappointed some customers.

Facility, Environment & Ambience

While there were minimal remarks about physical facilities, one review noted work done on a brand new wide fascia board, indicating that the business handles projects in modern construction environments. However, little detail was provided regarding the overall ambience or worksite presentation.

Accessibility & Convenience

One aspect that emerged was the ease of initially reaching the service team, which helped secure projects quickly. Conversely, follow-up communication proved to be challenging for some clients, with calls going unanswered and scheduled visits being missed.

Problem Resolution & Follow-up

Several dissatisfied customers noted that the company’s commitment to fix faulty work was not effectively honored. Promised repairs—such as extending the gutter properly and installing a curved downspout—were either delayed for months or not performed at all, leaving clients with recurring issues and a sense of neglect.

Unique Strengths & Areas for Improvement

The standout strengths of M & O Gutters INC include their rapid installation, reasonable pricing, and the high-quality, courteous service that some customers received from Omar and his team. However, there is a clear need for improvement in ensuring consistent quality control, reliable follow-up, and clearer communication regarding repairs. Addressing these weaknesses would greatly enhance customer satisfaction and overall trust.