Los Feliz Small Animal Hospital Claim business

4.4 (1305 reviews)

About

International Travel Health Certificates Hablamos Espanol. Family Owned and Operated since 1922 & Accredited by American Animal Hospital Association for 33 years History Established in 1922. We take pride in caring for your pet's health throughout their lifetime and understand that your pet is a member of your family. We look forward...... See More

Services Offered

Pet boarding
Pet vaccinations
Pet physical or wellness exam
Pet Groomers
Veterinarians
urgent care
wellness exams
on site pharmacy
Diagnostics
vaccination
dental cleaning
Surgeries
Nutrition counselling
Echocardiograms
Orthopedic Surgery
Abdominal Ultrasounds

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Reviews

4.8 (943 reviews)

4 (362 reviews)

A Quick Look at Customer Sentiment

Overall, clients praise Los Feliz Small Animal Hospital for its compassionate, knowledgeable care and personalized attention by its experienced veterinarians. Many reviews highlight the warm, intimate environment, thorough follow-ups, and effective problem resolution in both routine and emergency care. However, some clients noted issues with inconsistent staff, long wait times, communication lapses at the front desk, and concerns over high procedure costs and pricing transparency.

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with Los Feliz Small Animal Hospital. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

Many pet owners express heartfelt gratitude for the caring and supportive environment at Los Feliz Small Animal Hospital. Clients consistently mention feeling relieved and confident, with several longtime patrons praising the hospital for treating their pets like family. However, a few reviews reflect disappointment due to stressful emergency experiences and inconsistent care continuity as staff turnover has led to a loss of the old, intimate feel.

Service Quality & Expertise

The medical expertise is a frequently mentioned highlight. Veterinarians such as Dr. Talwar, Dr. Costin, Dr. Khouban, Dr. Doyi Bae, and Dr. Ahrabi are commended for their knowledge, attentiveness, and ability to quickly diagnose issues. Clients appreciate the thorough explanations given during appointments and the individualized care provided—even in complex cases like chronic illnesses or emergencies.

Customer Service & Communication

The staff’s friendliness and clear communication are often praised, with many clients noting that every team member greets them by name and takes the time to explain treatment options. On the other hand, some reviewers noted challenges such as overly curt or rude responses from frontline receptionists, long hold times on the phone, and a lack of proactive updates during prolonged procedures.

Value for Money & Pricing Transparency

While many clients feel that the high level of care justifies the cost, others express concerns regarding expensive procedures and unexpected charges. Specific examples include high quotes for dental cleanings and tumor removals, as well as unclear pricing ranges for some treatments, prompting suggestions for improved transparency in cost explanations.

Timeliness & Efficiency

Many reviews applaud the hospital’s ability to accommodate emergency visits and provide timely care during routine appointments. Yet, a handful of accounts refer to prolonged waiting times, especially during emergency procedures, and delays in communication that have left some pet owners anxious about their animals’ well‐being.

Professionalism & Trustworthiness

The professionalism of the veterinary team is a standout aspect, with clients repeatedly commenting on the honesty, empathy, and competence displayed by the doctors. Although some negative remarks concern the inconsistency of staff, the overall trust in the clinic’s medical judgment and follow-up care remains strong.

Facility, Environment & Ambience

The clinic is generally described as clean, cosy, and comforting—a small but well-maintained facility where pets and their owners feel welcomed. Some reviewers appreciate the modern adaptations during COVID protocols like curbside appointments, though a few note that the waiting area could be improved.

Accessibility & Convenience

Many pet owners find the hospital conveniently located and appreciate the ease of making appointments online or over the phone. However, some consumers report difficulties reaching the clinic due to busy phone lines, appointment cancellations via automated texts, and a perceived lack of flexibility in scheduling.

Problem Resolution & Follow-up

Clients are largely satisfied with the attention given to resolving even minor issues, praising prompt follow-ups via phone calls and the responsiveness of the veterinary team during post-procedure care. Conversely, there are isolated remarks regarding inadequate updates during delays in procedures and a lack of consistent communication when issues arise.

Unique Strengths & Areas for Improvement

Unique strengths include a genuine passion for animal care, personalized treatment plans, and strong relationships built over many years of service. Notable areas for improvement consist of enhancing front-desk communication, reducing wait times (especially for emergencies), and providing clearer, upfront pricing details to better manage client expectations.

Los Feliz Small Animal Hospital Claim business

About

Services Offered

Photos & Videos

Reviews

A Quick Look at Customer Sentiment

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