Lieb & Lieb Attorneys at Law Claim business

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with Lieb & Lieb Attorneys at Law. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

Clients express largely positive impressions with the firm’s ability to ease legal concerns and guide them through challenging cases. Many recount feeling relieved and confident after their interactions while a couple of voices raised issues of unresponsiveness and ethical conduct in specific circumstances.

Service Quality & Expertise

The attorneys, notably Jack Lieb and Richard Fahey, have been praised for their deep legal knowledge in areas ranging from real estate and contract law to specialized cases like elderly abuse and quiet title disputes. Their thorough consultations and detailed case briefings have led to successful outcomes that many clients found reassuring.

Customer Service & Communication

Several reviews commend the friendly and clear communication from the firm, including prompt phone responses and in‐depth explanations during consultations. However, some clients have reported unreturned emails, phone calls, and even instances of rude or careless behavior that marred their overall service experience.

Value for Money & Pricing Transparency

Many clients appreciated the transparent discussion of fees and even received valuable free advice that helped them consider their options. On the other hand, one account raised concerns about arbitrary billing practices and disputes over retainer funds, suggesting a need for a more consistent pricing approach.

Timeliness & Efficiency

Clients frequently mentioned the firm’s timely action in addressing legal matters, with reports of significant progress in short periods. While many were impressed by the quick resolutions, there were instances where delays and lack of follow-up adversely affected case management.

Professionalism & Trustworthiness

The firm is generally seen as professional and trustworthy, with clients valuing the ethical and knowledgeable counsel provided by its attorneys. However, a few reviews pointed to concerns regarding client abandonment and questionable billing practices that undermined trust in the engagement process.

Facility, Environment & Ambience

Although the reviews mostly focus on the legal expertise rather than physical surroundings, the firm’s modern online presence and clear service descriptions have contributed to a positive ambiance. One reviewer noted that outdated website details led to a less-than-ideal initial impression, suggesting a potential area for updating.

Accessibility & Convenience

Most clients found the firm easily accessible, highlighted by responsive phone calls and readily available online information about services and fees. Yet, there were comments about outdated website material and an unhelpful staff member which indicate that the firm could further refine its accessibility and client convenience.

Problem Resolution & Follow-up

The firm has a track record of effectively guiding clients through complex legal issues, with multiple accounts of smooth transitions from consultation to case resolution. In contrast, some accounts revealed a lack of proper follow-up and coordination, particularly in the wake of billing disputes and unreturned communications.

Unique Strengths & Areas for Improvement

Standout strengths include the attorneys’ robust legal expertise, genuine compassion, and a personal touch—evidenced by strengths such as multilingual capabilities and unique personal backgrounds like being an avid surfer or former tennis professional. Conversely, areas for improvement involve enhancing responsiveness, ensuring consistent follow-up, and adhering strictly to ethical billing practices to avoid client dissatisfaction.