
Leucadia Glass Claim business
About
Custom Shower & Tub Enclosures - Heavy Glass, Frameless & Framed - Custom Glass Work - California Glass Association - Craftsman Of The Year. Serving: Encinitas, Leucadia, Solana Beach, Del Mar, Cardiff, Rancho Santa Fe, Carlsbad, La Costa, Carmel Valley, San Elijo Hills - Since 1973 Office Hours: Monday - Friday 8:30am to 5:00pmServices Offered
- Glass & Mirrors
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Reviews
A Quick Look at Customer Sentiment
Customers appreciate the fast, friendly, and professional service at Leucadia Glass, with many praising the expertise of team members like Dallas and Spencer. The business is noted for its competitive pricing, efficient turnaround times, and high-quality work on projects such as shower doors, custom glass enclosures, and repairs. While most feedback is overwhelmingly positive, a few customers highlighted issues with communication, service accessibility, and isolated negative experiences with certain staff members.
Deep Dive: Detailed Analysis of Customer Reviews
We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with Leucadia Glass. Here’s what people are saying about their service quality, professionalism, and reliability:
Overall Experience & Satisfaction
The overall sentiment is largely positive, with many customers expressing satisfaction and gratitude for the personalized service provided by this family-run business. Multiple reviews describe their project experiences as exceptional, emphasizing a welcoming local business vibe, although a small number of customers reported less satisfactory interactions that left them disappointed.
Service Quality & Expertise
Clients consistently mention the high level of expertise and quality of service, ranging from custom shower door installations to intricate repairs of glass furniture and mirrors. Detailed explanations from staff members like Dallas, and the reliability exemplified by long-term clients, reinforce the company's reputation for delivering excellent workmanship and attention to detail.
Customer Service & Communication
Many reviewers commend the friendly, clear, and professional communication both over the phone and in person. However, some customers noted less favorable interactions in terms of tone and responsiveness, with isolated incidents of rudeness that suggest areas for enhanced customer engagement.
Value for Money & Pricing Transparency
Customers find the pricing to be fair and competitive, often reporting that the cost is reasonable in comparison to other quotes they received. The transparent pricing and overall value for money contribute significantly to the company’s positive image, although a few voices expressed concerns over getting consistent service quality relative to cost.
Timeliness & Efficiency
Efficiency is a strong point, with many projects completed faster than promised and service delivered promptly, including same-day responses for urgent issues. Still, a few reviews mentioned delays in cases where services like re-screening were requested on short notice, highlighting potential room for process improvements.
Professionalism & Trustworthiness
Professionalism is underscored by both new and long-term customers, with remarks on the reliable, honest, and dedicated approach of the team. The consistent praise for individuals like Spencer further cements the business’s trustworthiness, though isolated negative feedback points to occasional lapses in customer relations.
Facility, Environment & Ambience
Feedback on the physical and operational environment is generally positive, reflecting a well-maintained, family-run business atmosphere characterized by local charm. While not a major focus in the reviews, the overall ambience contributes to a welcoming and supportive service experience.
Accessibility & Convenience
Reviewers appreciate the ease of reaching the business and scheduling consultations or drop-offs, with many noting the local convenience. Some concerns were raised regarding the geographical service area limitations, as the company does not cover certain regions like Oceanside, and a few interactions over the phone were reported to be less courteous.
Problem Resolution & Follow-up
The company is recognized for its effective problem-solving skills, swiftly addressing issues such as broken glass or installation concerns. Many customers were pleased with the follow-up support and quick turnaround times, though a few instances point to a need for more timely resolution on urgent service requests.
Unique Strengths & Areas for Improvement
Unique strengths include the family-run approach, personalized service, competitive pricing, and the evident care taken by staff members like Dallas and Spencer. Areas for improvement center on enhancing communication tone, expanding service coverage, and ensuring consistent customer experiences. These adjustments could help mitigate the occasional negative encounters and further strengthen customer loyalty.
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Get Directions North Coast Highway 101, San Diego, California
Working Hours
- Mon 08AM - 04PM
- Tue 08AM - 04PM
- Wed 08AM - 04PM
- Thu 08AM - 04PM
- Fri 08AM - 04PM
- Sat -
- Sun - Closed
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