Lee Family Corporation Claim business

4.5 (49 reviews)

License# 883527

About

Specialties Emergency Repairs & Free Estimates available! Our goal is to get your house feeling like home. We provide service for Residential, New & Re Roofing, Skylight Gutters & Downspouts. History Established in 1981. The Lee Family Corporation (LFC) operates under the guidance of one licensed contractor, Chris Lee, who has...... See More

Services Offered

Building additions
Gutter addition
Gutter replacement
Exterior painting
Roof cleaning
New roof installation
New room addition
Skylight repair
Skylight installation
Reroofing
Roof repair
Roof inspection
Remodeling
Kitchen remodeling
Gutter installation
Deck construction
Bathroom remodeling

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Reviews

4.5 (2 reviews)

4.5 (47 reviews)

A Quick Look at Customer Sentiment

The reviews commend Brian and his team for their prompt, knowledgeable, and friendly approach, highlighting exceptional emergency responses, clear pricing, honest assessments, and a strong commitment to customer care. A few concerns were raised regarding missed appointments and follow-up on post-service issues, but overall, customers value the professionalism and expertise of the team.

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with Lee Family Corporation. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

Customers frequently express gratitude for the prompt and effective service, especially during urgent situations like emergency patching during rain. The overall sentiment is positive, with multiple mentions of quality work and trust, although a couple of reviews noted dissatisfaction with follow-up responses in unusual circumstances.

Service Quality & Expertise

Brian and his team are recognized for their technical expertise, delivering excellent roof repairs and installations. Reviews detail honest assessments of issues like improper work by previous contractors and adept handling of complex roofing needs, including flat roof efficiency improvements and proper installation of solar mounts.

Customer Service & Communication

The feedback highlights clear and courteous communication; Brian is consistently described as friendly, prompt in updates, and willing to explain details. However, there was one instance where a scheduled appointment was missed without proactive communication, and another regarding vague responses on a post-service chemical smell concern, which customers felt could have been addressed with greater attentiveness.

Value for Money & Pricing Transparency

Several reviewers praise the service for offering competitive, fair pricing with no hidden fees. The transparency in pricing and the willingness to help with quick fixes—sometimes even without charge—underscore the company’s commitment to delivering excellent value.

Timeliness & Efficiency

Many reviews emphasize the fast response time, particularly in emergency situations, and efficient job completion. Most customers appreciated being fitted into the schedule quickly before worsened weather conditions, although one instance of a no-show appointment highlights a potential area for improving scheduling reliability.

Professionalism & Trustworthiness

Customers consistently commend Brian and his crew for their professionalism, trustworthiness, and honest service. Whether it’s arriving on time, providing fair assessments, or returning calls promptly, the reviews suggest that the team builds strong, dependable relationships with their clients.

Facility, Environment & Ambience

While there is little focus on the physical premises or the overall business environment, one review did mention an ongoing chemical/glue smell issue in the home following a project. This isolated concern points to the importance of addressing any environmental discomfort post-service.

Accessibility & Convenience

The company is often highlighted for its readiness and ease of scheduling services, with many customers noting that Brian was easy to reach and accommodating on short notice. Yet, a missed appointment incident reminded some clients that there is room to improve proactive communication regarding schedule changes.

Problem Resolution & Follow-up

Reviews frequently mention successful and prompt problem resolution, such as emergency leak patches and quick fixes around skylights. While many customers felt well-cared-for during the service process, a significant follow-up issue regarding lingering chemical smells was not satisfactorily resolved, indicating a need for greater commitment in post-job support.

Unique Strengths & Areas for Improvement

Unique strengths include Brian’s willingness to provide last-minute assistance, often going above and beyond expectations by not overselling services and ensuring customer satisfaction. Noteworthy is the expert advice on energy efficiency and innovative approaches to roofing challenges. On the other hand, areas for improvement involve better follow-up for any post-service anomalies, enhanced communication in cases of scheduling problems, and addressing concerns about environmental quality after project completion.

Lee Family Corporation Claim business

About

Services Offered

Photos & Videos

Reviews

A Quick Look at Customer Sentiment

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