Leale's Auto & Transmission Repair Claim business

4.7 (231 reviews)

About

Here at Leale's Transmission & Auto Repair, our technicians are able to perform various auto repairs, and service and some of their specialties and expertise consist of transmission repair, routine maintenance, clutch service, brake service, suspension and linkage, electrical diagnostic and repair, engine rebuilds and replacement, work truck...... See More

Services Offered

Check engine light
Auto general diagnosis
Tire Pressure Monitoring System diagnosis
Auto vibration diagnosis
Auto pre-purchase inspection
Auto fluids and filters maintenance
Auto repairs
Auto brake repair
Auto HVAC repair
Auto steering and suspension repair
Auto wheel and tire repair
Transmission leak inspection
Engine oil light diagnosis
Auto noise diagnosis
Auto no-start diagnosis
Auto diagnosis or inspection
Auto maintenance
Oil changes
Auto battery or electrical system repair
Auto engine repair
Auto light repair
Auto transmission repair
Routine automotive maintenance

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Reviews

5 (2 reviews)

4.6 (104 reviews)

4.5 (125 reviews)

A Quick Look at Customer Sentiment

Overall, customers appreciate the technical expertise, friendly communication, and timely service provided by the team—especially individuals like Jim and Tyler—at Leale's Auto. Many praise their thorough diagnostics, fairness in pricing, and willingness to work with warranty issues, though a few reviews note concerns with repair quality details, pricing discrepancies, and occasional communication lapses.

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with Leale's Auto & Transmission Repair. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

Customers generally report a positive overall experience with Leale's Auto. Many express relief and gratitude for quality repairs that have gotten their vehicles back on the road, while a few recount disappointments stemming from minor oversights that affected the final presentation of their vehicles.

Service Quality & Expertise

The service quality is consistently praised with many reviewers highlighting the high level of expertise. Mechanics like Jim and Tyler are repeatedly noted for their in‐depth diagnostic skills, innovative solutions such as using friction modifier for transmission issues, and the ability to work effectively on a wide range of vehicles, from domestic models to foreign cars.

Customer Service & Communication

The communication is a strong point at Leale's Auto, with several customers appreciating the friendly, clear, and proactive updates during the repair process. While most interactions are described as transparent and supportive, a few comments mention lapses, such as incomplete reassembly work, that impacted customer satisfaction.

Value for Money & Pricing Transparency

Many customers feel that they received good value for the money spent, citing honest quotes and fair pricing. However, there are also concerns raised regarding discrepancies between initial estimates and final charges, as well as some confusion over advertised offers like free estimates and warranty terms.

Timeliness & Efficiency

Timeliness is frequently mentioned as a highlight, with several reviews sharing experiences of same-day appointments, quick diagnostics, and rapid turnaround times—even managing to get vehicles fixed in a matter of hours when needed. Some reviewers, however, noted delays in more complex cases.

Professionalism & Trustworthiness

The staff at Leale's Auto are widely regarded as professional and trustworthy. Customers commend the team's commitment, honesty, and willingness to go above and beyond, especially when handling warranty claims and working directly with insurance companies. A few concerns were noted, particularly when the final repair did not seem to match the level of professionalism expected.

Facility, Environment & Ambience

The facility is often described as clean and organized, with comfortable waiting areas and a professional ambience. Despite overall positive feedback on the environment, isolated incidents like the mishandling of a glove box have been pointed out as areas where attention to detail could be improved.

Accessibility & Convenience

Customers appreciate the shop's accessibility, with easy booking, accommodating hours including after-hours or weekend services, and additional conveniences like towing and rental arrangements. Minor issues such as tight parking have been mentioned, but overall the convenience factor is strong.

Problem Resolution & Follow-up

Follow-up and problem resolution are generally effective. Many reviews reflect satisfaction with how issues were addressed, including detailed explanations and prompt corrective measures when complications arose. However, some customers experienced continued concerns with pricing adjustments or unresolved issues that necessitated additional follow-up.

Unique Strengths & Areas for Improvement

Standout strengths include the exceptional expertise of key individuals like Jim and Tyler, clear communication, and a genuine commitment to customer satisfaction. Areas for improvement include ensuring that all aspects of the repair work are completed to a high standard (e.g., reassembling vehicle parts correctly), maintaining consistent pricing transparency, and refining communication protocols to prevent oversights.

Leale's Auto & Transmission Repair Claim business

About

Services Offered

Photos & Videos

Reviews

A Quick Look at Customer Sentiment

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