LAX Transmissions Claim business

4.2 (86 reviews)

About

Transmission Service & Repairs- Automatic & Manual, Differential, 4x4 and more

Services Offered

Automatic Transmission
Manual Transmission
Performance Transmission
Transmission Adjustment
Transmission Cooler
Transmission Rebuild
Transmission Replacement
Transmission Reseal
Computer Diagnosis
Clutch
Transfer Case Service & Repair
Differential Service & Repair
Undercarriage
4×4 Suspension
Air Suspension
Coil Springs
Front End Suspension
Hub Units
Differential Rebuild

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Reviews

4.3 (59 reviews)

4 (27 reviews)

A Quick Look at Customer Sentiment

The reviews for LAX Transmission reveal a business with exceptional expertise and caring customer service, particularly highlighted by key personnel such as Albert, Lydia, and Monica. Many customers praise the honest pricing, warranty support, and personalized attention, with several recounting flexible and expedited solutions during urgent situations. However, a number of reviews also point to significant issues including recurring transmission problems, prolonged repair times, miscommunication, and concerns about inconsistent quality and reliability.

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with LAX Transmissions. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

Overall, the customer experiences range from being treated like family and feeling genuinely cared for, to deep disappointment with repeated service failures. While many clients expressed gratitude for the positive outcomes and personalized care, a few reported frustration with unresolved transmission problems and inconsistent service experiences.

Service Quality & Expertise

Several reviewers compliment the technical know‐how of technicians at LAX Transmission, consistently highlighting the expertise of staff members such as Albert, Lydia, and even mentioning others like Monica and Moses. Many customers praised the shop for accurately diagnosing and fixing transmission issues, although some noted that their repairs were not up to par, necessitating additional work by other mechanics.

Customer Service & Communication

Customers frequently mentioned friendly, honest, and communicative service, with accounts of staff going the extra mile—such as accommodating tight schedules and offering clear guidance. On the flip side, there were instances where miscommunication about part appointments and unclear updates on repair progress left customers feeling neglected and confused.

Value for Money & Pricing Transparency

Many reviews emphasize the competitive and honest pricing at LAX Transmission, with several customers remarking on receiving the best quotes available compared to other shops. However, there were complaints of inflated estimates and high repair costs, leaving some feeling overcharged when outcomes did not meet their expectations.

Timeliness & Efficiency

The turnaround time at LAX Transmission has been noted as fast and efficient by several clients—especially in urgent cases where expedited repairs were essential. Conversely, other experiences cited long delays, with one account mentioning a 45-day wait and another customer being without a car for over a month, highlighting variability in efficiency.

Professionalism & Trustworthiness

Many reviewers trust and commend the professionalism of the team, noting that if a repair isn’t right, they work to make it right. The staff’s integrity, as demonstrated by transparent quotes and warranty commitments, was a recurring theme in positive feedback. Yet, a few reviews questioned the workmanship and labeled some interactions as unprofessional and even dishonest.

Facility, Environment & Ambience

Comments on the facility were sparse, though some customers appreciated the family-owned, neighborhood vibe of the business. In contrast, one review pointed out operational issues such as vehicles being parked on the street instead of being kept within a proper facility, suggesting that the physical environment might benefit from some improvements.

Accessibility & Convenience

The shop generally seems to be easily accessible with many customers sharing that their initial contact and subsequent interactions were streamlined and hassle free. Despite this, isolated reviews highlighted difficulties in scheduling or verifying part deliveries, which resulted in inconvenient delays.

Problem Resolution & Follow-up

There are numerous examples of strong follow-up efforts, including warranty work and even coordinated remote repairs that involved expedited part shipments across state lines. Nevertheless, several customers reported unresolved issues, repeated visits, and a feeling that the problem was not fully addressed, indicating that follow-up practices are inconsistent.

Unique Strengths & Areas for Improvement

The standout strengths of LAX Transmission lie in its knowledgeable staff, particularly the praise for Albert, Lydia, and Monica, and a clear dedication to customer care that has built substantial loyalty over the years. However, the shop could improve by ensuring consistent technical quality, reducing repair delays, enhancing communication and appointment coordination, and addressing facility management concerns. Additionally, some reviews even question the current operational status of the business, suggesting a need for greater transparency.

LAX Transmissions Claim business

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Services Offered

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Reviews

A Quick Look at Customer Sentiment

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