Law Offices of Charles S. Roseman & Associates Claim business

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with Law Offices of Charles S. Roseman & Associates. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

Clients have experienced both high satisfaction and notable frustration. One reviewer appreciated the firm’s long legacy and successful outcomes, while another felt ignored and disappointed by the lack of direct attorney contact and slow response when documentation was requested.

Service Quality & Expertise

The firm is recognized for its expertise and effective legal strategies, with particular praise for attorney Charles 'Sandy' Roseman. Positive reviews emphasize his knowledgeable approach and the firm’s proven track record, built over decades in San Diego.

Customer Service & Communication

Feedback regarding communication is mixed. While one client found comfort in the firm’s established reputation, another expressed significant dissatisfaction with the communication process, noting that after submitting weeks of documentation, he was never contacted directly by an attorney and found it challenging to communicate with the paralegal.

Value for Money & Pricing Transparency

Although pricing was not a major focus in these reviews, the value is implicitly recognized through the firm’s long history and consistent successful outcomes. Clients seem willing to invest in quality legal services provided by a trusted, established firm.

Timeliness & Efficiency

Timeliness appears to be a concern for some clients. One review specifically highlighted delays over several weeks without receiving direct attorney contact, contrasting with other clients who appreciated the eventual positive outcomes.

Professionalism & Trustworthiness

The firm’s longstanding presence in San Diego, spanning over 40 years, underscores its credibility and professionalism. While one client praised the reliable, knowledgeable service of Charles 'Sandy' Roseman, another raised issues with internal processes and communication protocols that impacted his trust.

Facility, Environment & Ambience

No specific details were provided regarding the physical environment or ambience of the firm, indicating that reviews primarily focused on service delivery and interpersonal interactions.

Accessibility & Convenience

Accessibility was brought into question by a reviewer who experienced difficulty in getting responses and felt neglected after providing extensive documentation. This signals an area where the firm could improve its scheduling and direct client interactions.

Problem Resolution & Follow-up

There is a clear contrast in experiences related to problem resolution. One client reported consistent, successful outcomes from the firm, while another felt that the lack of direct attorney follow-up left his concerns unaddressed.

Unique Strengths & Areas for Improvement

The firm’s unique strengths lie in its deep legal expertise, substantial local legacy, and a history of winning cases, particularly exemplified by attorney Charles 'Sandy' Roseman. However, improvements are needed in the area of direct communication and prompt follow-up, especially regarding responsiveness from paralegal staff, to ensure clients feel supported throughout the process.