Lam Teresa OD Claim business
About
Specializing in: - Optometrists - OpticiansServices Offered
- Optometrists
- Retinal Imaging
- Eye Exams
- Eye Testing And Diagnosis
Photos & Videos
Reviews
A Quick Look at Customer Sentiment
Dr. Lam consistently earns high praise for her thorough, patient-centered approach and exceptional optometric expertise. Patients appreciate her clear, honest communication and the detailed care provided—from precise eye exams to prudent contact lens fittings. While her office environment is noted as somewhat disorganized and the equipment slightly outdated, these factors are outweighed by her professionalism, trustworthiness, and the overall satisfying, value-driven experience.
Deep Dive: Detailed Analysis of Customer Reviews
We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with Lam Teresa OD. Here’s what people are saying about their service quality, professionalism, and reliability:
Overall Experience & Satisfaction
Patients speak highly of their experience with Dr. Lam, citing long-term satisfaction and a strong sense of trust developed over years of care. Many have shared feelings of gratitude and relief after their visits, making it clear that her dedication to optometric health has resulted in overwhelmingly positive experiences. Reviews consistently recommend her to friends, colleagues, and family members.
Service Quality & Expertise
Dr. Lam is repeatedly commended for her thorough and detailed eye exams. Her expertise shines through in the careful diagnostic processes, whether it's for glasses, contacts, or overall eye health. Several reviews highlighted her ability to explain technical details clearly, ensuring that patients fully understand their vision care. This precision and knowledge have established her as a trusted expert in her field.
Customer Service & Communication
Patients appreciate Dr. Lam's personable and patient approach. Her clear explanations during exams and willingness to repeat tests to ensure accuracy reflect a strong commitment to communication. The friendly and warm hospitality extended by her and her staff enhances the overall experience, making patients feel relaxed and well cared for during their visits.
Value for Money & Pricing Transparency
Reviews indicate that Dr. Lam offers a range of options that cater to different budgets, especially with the variety of glasses available—from budget-friendly to high-end brands. There is a strong sense of trust that comes from her non-upselling approach, ensuring that patients perceive real value for money while receiving high-quality care.
Timeliness & Efficiency
Although there are no explicit complaints about delays, patients noted that the thoroughness of the examinations sometimes necessitated repeating tests, which they appreciated for the extra care. This attention to detail, even if it occasionally takes more time, reinforces the commitment to precision and patient confidence in the results.
Professionalism & Trustworthiness
Dr. Lam's professionalism is a consistent highlight in the reviews. Her honest, no-nonsense approach—eschewing upselling in favor of genuine care—builds a deep trust amongst her patients. Long-term associations and repeated visits underscore her reliability and the high ethical standards maintained in her practice.
Facility, Environment & Ambience
While the physical office is described as somewhat messy with abundant paperwork and slightly outdated equipment, these factors are generally seen as minor compared to the quality of care provided. Patients note that despite these quirks, the environment remains clean and welcoming, with the focus squarely on effective, patient-centered service.
Accessibility & Convenience
Longtime patients and new visitors alike find making appointments and visiting the office straightforward, even if the location is somewhat tucked away in the busy Fillmore area. The practice’s approachable atmosphere and the open invitation to drop in contribute to a welcoming and accessible experience.
Problem Resolution & Follow-up
There is evidence of proactive problem resolution, particularly in cases involving contact lens fittings and adjustments to ensure better comfort. Dr. Lam’s willingness to repeat tests when necessary reflects a commitment to achieving the best possible outcomes. Although follow-up is not explicitly mentioned, the detailed and personalized service implies a careful monitoring of patient needs.
Unique Strengths & Areas for Improvement
Dr. Lam stands out for her detailed, patient-first approach and her commitment to honest, no-pressure care. Her ability to make even routine visits informative and engaging is a unique strength. On the flip side, areas for improvement include updating equipment and organizing the office space more efficiently to match the high standard of professional service delivered.
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Get Directions Fillmore Street, San Francisco, California
Working Hours
- Mon 09AM - 05PM
- Tue 09AM - 05PM
- Wed 09AM - 05PM
- Thu 09AM - 05PM
- Fri 09AM - 05PM
- Sat 09AM - 01PM Closed
- Sun -
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