Lakian Landscapes Claim business

4.5 (15 reviews)

About

CA Landscape Contractor's License #972526 : Using stonework, fine carpentry, irrigation systems up to code, water features , and a vast plant palette from which to choose, we design and install landscaped gardens of any size or scope. We also maintain dozens of gardens throughout the region, with a special emphasis on plant care.

Services Offered

Gardening
Exterior wall construction
Interior wall construction
Driveway construction or installation
Irrigation design services
Landscape maintenance
Landscape maintenance
Landscaping building construction
Greenscape construction
Landscaping building design
Design services
Construction or installation
Greenscape design

Photos & Videos

Reviews

3.7 (2 reviews)

5 (2 reviews)

4.7 (11 reviews)

A Quick Look at Customer Sentiment

John and his crew are celebrated for their exceptional landscaping work, displaying expertise in creative design, drought-resistant plant selections, and meticulous maintenance. Clients appreciate the high level of professionalism, accountability, and clear communication, especially when addressing unforeseen issues like minor vehicle damage. While many reviews highlight timely, thorough, and beautiful results, a few long-term clients noted declining responsiveness and crew consistency when workload increased, suggesting that improved availability and ongoing customer engagement could enhance the overall client experience.

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with Lakian Landscapes. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

Clients generally express high satisfaction with the landscaping projects, from preschool grounds to private gardens, praising the beautiful outcomes and lasting impact of the work. Many long-term customers highly recommend the service, though a few noted a decline in communication and maintenance quality during busy periods.

Service Quality & Expertise

The work is frequently described as fabulous and innovative, with special mention of the creative use of drought-tolerant plants, custom redwood borders, and healthy tree care. Reviews emphasize the crew's vast knowledge and prowess in transforming challenging spaces into aesthetically pleasing and sustainable environments.

Customer Service & Communication

Numerous reviewers commend John for being easy to communicate with, polite, and professional. The prompt resolution of issues—such as the quick response to a vehicle mirror incident—illustrates the company’s commitment to customer care, even though some clients experienced lapses in responsiveness when the workload became heavy.

Value for Money & Pricing Transparency

Pricing is consistently viewed as fair and transparent, with customers noting that the quality of work and attention to detail justify the costs. The practice of clear and immediate financial accountability, such as promptly mailing checks, further reinforces trust in pricing integrity.

Timeliness & Efficiency

Many reviews highlight that projects are completed promptly and on schedule, with daily clean-ups and adherence to deadlines. However, a few customers reported delays in ongoing maintenance services when John’s schedule became overly burdened, indicating room for improved efficiency during peak periods.

Professionalism & Trustworthiness

John and his team are frequently described as professional, reliable, and accountable. Their willingness to own up to mistakes and make amends, combined with years of dedicated service, has built a reputation for trustworthiness within the community.

Facility, Environment & Ambience

Although the reviews predominantly focus on the outdoor projects, clients mention the aesthetic appeal of the completed work, including stunning plant displays and inviting garden settings. The transformation of spaces, such as creating a redwood border and enhancing garden views, significantly contributes to an enhanced environment.

Accessibility & Convenience

Customers appreciate the ease of scheduling and the crew’s habit of leaving a tidy work area at the end of each day. Nonetheless, some reviews point out that during periods of high demand, access to services became limited, demonstrating a need to better manage client inquiries and project load.

Problem Resolution & Follow-up

Instances of problem resolution, such as the prompt handling of incidental damages and the willingness to address design adjustments, are commonly noted. However, one long-term client highlighted a lapse in follow-up maintenance and communication, underscoring the importance of continuous engagement and support.

Unique Strengths & Areas for Improvement

Unique strengths include exceptional design creativity, expert use of drought-resistant landscaping, and a strong sense of accountability and professionalism. To further improve, some clients suggest enhancing crew consistency, proactively managing a busy schedule, and maintaining regular, clear communication, especially when taking on new projects or ongoing maintenance.

Lakian Landscapes Claim business

About

Services Offered

Photos & Videos

Reviews

A Quick Look at Customer Sentiment

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