La Jolla Star Transportation Claim business
About
La Jolla Star Transportation provides corporate travel, athletics team and tours group transportation, school student and staff transportation, employee transportation, and special occasion transportation to various destinations. We operate a diverse fleet of vehicles, ranging from luxurious sedan, SUV, Sprinter Van, up to different sizes of...... See More
La Jolla Star Transportation provides corporate travel, athletics team and tours group transportation, school student and staff transportation, employee transportation, and special occasion transportation to various destinations. We operate a diverse fleet of vehicles, ranging from luxurious sedan, SUV, Sprinter Van, up to different sizes of buses, ranging from minibus to freightliner to motor coach. If you are interested in arranging group transportation for your teambuilding event, off site event, meeting, or something more personal as a wedding, prom, or any other special occasion, please reach out to La Jolla Star Transportation, your first choice in premier transportation and black car service. History Established in 2002. La Jolla Star Transportation was founded by La Jollans. A family owned business that has been in the transportation industry for over 20 years. Our upscale service begins with refined, knowledgeable chauffeurs who are professional and courteous and have experience in this business for over 5 years. All these years we have kept our mission: to always exceed our clients' expectations, and to be up to date in the latest innovation for optimum customer service. Meet the Manager Business owner information Bakr E. Manager A business enthusiast who has a passion for cars. During his childhood years he had always dreamt of having a car collection and turning it into a business. That dream became his stepping stone in being in the transportation industry. His passion for cars and making his clientele feel like they are family are his goal. "I pay for luxury and good service. I want them to feel the comfort and style at the same time. When they step into my vehicle I want them to feel good and well taken care of", these are my business principles, by Bakr Elder.
Services Offered
- Airport Shuttles,
- Limos
- Travel Services
Photos & Videos
Reviews
A Quick Look at Customer Sentiment
La Jolla Star Transportation consistently receives high praise for its exceptional, reliable, and professional service. Clients highlight the punctuality, immaculate vehicles, and courteous drivers who make every ride, from airport transfers to group events, a stress‐free experience. Outstanding communication and seamless booking further enhance the value, though a few isolated issues regarding follow-up and driver etiquette have been noted.
Deep Dive: Detailed Analysis of Customer Reviews
We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with La Jolla Star Transportation. Here’s what people are saying about their service quality, professionalism, and reliability:
Overall Experience & Satisfaction
The overall sentiment from customers is overwhelmingly positive. Many long-term clients praise the consistently 5-star experiences, expressing gratitude for a service that feels both personal and professional. Reviews reflect high satisfaction with memorable experiences—whether for airport transfers, business trips, or special events—with only a couple of isolated reports of dissatisfaction.
Service Quality & Expertise
Clients commend the level of expertise displayed by the team. Reviews mention confident drivers who navigate through busy traffic and offer pleasant, engaging conversations. The service is viewed as top-notch, with drivers who are not only punctual but also attentive and skilled at handling various travel needs.
Customer Service & Communication
Clear, prompt, and courteous communication is a hallmark of the service. Customers appreciate the easy booking process and updates via texts and calls. While most interactions are praised for being efficient and friendly, one or two reviews noted room for improvement in response to post-service queries.
Value for Money & Pricing Transparency
Many reviews highlight that the service is well worth the cost, noting clean, upscale vehicles and professional drivers. Customers frequently mention that the pricing is fair, especially considering the quality and reliability of the service. However, there was one instance where confusion regarding tip inclusion and a follow-up refund call left a customer dissatisfied.
Timeliness & Efficiency
Punctuality is a recurring theme among the reviews, with numerous references to drivers arriving early—sometimes even ahead of schedule—to ensure a stress-free journey. The efficient management of last-minute changes and urgent transportation needs, such as coordinating shuttles for large groups, was also praised.
Professionalism & Trustworthiness
The professionalism of the team consistently stands out. Drivers and customer service staff are frequently described as courteous, well-dressed, and reliable. Long-term clients express trust in the service, although one review mentioned a lack of follow-up on a refund issue, prompting a note on the need for improved resolution processes.
Facility, Environment & Ambience
Cleanliness and the overall condition of the vehicles receive high marks across reviews. Customers appreciate the modern, spotless fleet, which contributes to a comfortable and premium travel experience. The ambience in the vehicles is consistently cited as relaxing and conducive to a positive journey.
Accessibility & Convenience
The booking process is often described as seamless and user-friendly, with many customers highlighting the ease and convenience of scheduling rides. Real-time text notifications and proactive communication make the overall process highly accessible, ensuring that clients feel supported from start to finish.
Problem Resolution & Follow-up
Several reviews mention the company’s effective handling of unforeseen issues such as flight delays and last-minute schedule changes, with follow-up communications that reassure customers. However, a few cases noted a lack of timely follow-up, suggesting that refining this process could further enhance customer satisfaction.
Unique Strengths & Areas for Improvement
Unique strengths include dedicated employees like Ethan, Pablo, and Ariana, who become synonymous with the brand’s quality and reliability. The service excels in creating personalized experiences, whether it’s for business clients or special group events. Areas for improvement center mainly on proactive follow-up in customer concerns and ensuring that any isolated incidents of unprofessional behavior, such as the noted etiquette issue, are addressed promptly.
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Get Directions Girard Avenue, San Diego, California
Working Hours
- Mon 24 Hours
- Tue 24 Hours
- Wed 24 Hours
- Thu 24 Hours
- Fri 24 Hours
- Sat 24 Hours Open Now
- Sun 24 Hours
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