La Jolla Cosmetic Dentistry and Orthodontics Claim business

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with La Jolla Cosmetic Dentistry and Orthodontics. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

Patients repeatedly express high satisfaction and a strong sense of trust after long-term relationships with the practice. Many highlight feeling welcomed like family and leaving appointments confident about both their dental health and the care received, while a minority voiced frustrations over wasted time and unexpected fees.

Service Quality & Expertise

Dr. Kohani is acclaimed for his in-depth knowledge, gentle approach, and effective use of modern technology such as CT scans, digital X-rays, and 3D imaging. Patients appreciate his detailed explanations and the staff’s technical competence, which together ensure high-quality dental work and reliable treatment outcomes even for complex issues.

Customer Service & Communication

The team is consistently described as friendly, approachable, and professional. Clear communication and a willingness to address patient questions are frequently mentioned, although a few reviews noted that sometimes lengthy explanations or last-minute scheduling adjustments compromised overall clarity.

Value for Money & Pricing Transparency

Many patients feel that the level of care and expertise justifies the cost, with thorough discussions about treatment plans and pricing. However, there were concerns expressed by a few reviewers over unexpected fees during consultations that were advertised as complimentary, highlighting the need for improved pricing transparency.

Timeliness & Efficiency

Numerous reviews praise the efficient, well-organized nature of routine appointments and treatment sessions, supported by excellent administrative support. Conversely, there were isolated experiences of delays due to technological issues with digital forms and perceived overlong consultations that affected overall efficiency.

Professionalism & Trustworthiness

Patients consistently note the professionalism, honesty, and genuine care exhibited by Dr. Kohani and his team. Their reputation for ethical practices and personalized care stands in stark contrast to previous negative experiences some patients had with other providers, resulting in deep trust and long-term loyalty.

Facility, Environment & Ambience

The modern, spotless office environment with state-of-the-art equipment creates a sense of confidence and comfort among patients. The overall ambience is both welcoming and calming, although a few mentions of minor issues like the inability to print paperwork during technology problems suggest room for minor improvements.

Accessibility & Convenience

Most reviews appreciate the ease of scheduling, the responsiveness of the front desk, and the overall friendly attitude of the staff. A few patients, however, experienced challenges with last-minute appointments or cancellations that point to a need for smoother administrative processes.

Problem Resolution & Follow-up

Patients value the meticulous attention to detail in addressing dental issues—from routine cleanings and veneers to complex surgeries and crowns—with thorough follow-ups and clear explanations. The commitment to resolving problems effectively instills a high degree of patient confidence, though one or two reviews mentioned that some issues could be resolved more efficiently.

Unique Strengths & Areas for Improvement

Unique strengths of the practice include Dr. Kohani's exceptional expertise, the team’s genuine and caring approach, and a clear commitment to employing cutting-edge technology. Areas for improvement center on streamlining administrative processes, ensuring consistent scheduling practices, and enhancing communication around fees to avoid any perceived 'bait and switch' scenarios during consultations.