L A Carpet Warehouse Claim business

4.4 (204 reviews)

About

We specialize in floor covering products ranging from hardwood floors, sanding and refinishing of hardwood, residential and commercial carpet, ceramic and porcelain tile, cork, laminate and linoleum flooring. We are a full service family owned business with our own installers.

Services Offered

Carpet Installation
Hardwood Floor Installation
Carpet Padding Installation
Hardwood Floor Repair
Vinyl & Linoleum Floor
Carpet Restretching
Hardwood Floor Restoration and Refinis…
Laminate Floor Repair
Vinyl & Linoleum Floor Repair
Carpet Replacement
Carpet Repair
Carpet Patching
Design Services
Floor Covering Installation
Laminate Floor Installation

Photos & Videos

Reviews

4 (1 reviews)

4.6 (44 reviews)

4.6 (159 reviews)

A Quick Look at Customer Sentiment

LA Carpet Warehouse consistently impresses customers with exceptional expertise, prompt and efficient installations, and a commitment to transparent, friendly service. Key team members like Razmin, Fernando, and Frank have been repeatedly praised for their personalized guidance and professional approach, while many reviews highlight great value and a wide selection of quality products. Some customers noted minor issues such as installation debris, carpet quality concerns, or isolated incidents that suggest further refinement in service follow-up, but overall, the business remains a trusted choice for flooring projects.

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with L A Carpet Warehouse. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

Customers have overwhelmingly expressed satisfaction with their experiences, citing seamless, professional project management and transformative results in both residential and commercial settings. Repeat business and high recommendations from long-term clients underscore the overall positive sentiment.

Service Quality & Expertise

The work delivered by LA Carpet Warehouse is frequently described as outstanding, with detailed craftsmanship and expert installation techniques. Staff such as Razmin and his crew, along with specialists like Fernando, Tony, and Frank, are praised for their deep product knowledge and ability to guide customers through complex decisions, ensuring the final result is both aesthetically pleasing and durable.

Customer Service & Communication

Many reviews highlight the excellent communication and proactive support provided by the team. Customers appreciated the clear explanations, honest advice, and prompt responses via phone or email. Personal touches, such as home visits and sample drop-offs during challenging times, have significantly enhanced the overall service experience.

Value for Money & Pricing Transparency

Pricing is consistently described as competitive and reasonable, with many customers noting that the value received far outweighs the cost. The team’s upfront discussion regarding pricing and no unnecessary upselling creates a transparent buying experience that appeals to budget-conscious buyers seeking quality products.

Timeliness & Efficiency

Reviews frequently mention punctuality and a swift installation process. Whether addressing short-notice projects or complex multi-stage renovations, the team’s ability to work efficiently is commended. A few comments noted that a rush to meet deadlines occasionally led to minor issues such as installation debris, hinting at areas for refining operational efficiency.

Professionalism & Trustworthiness

The professionalism of LA Carpet Warehouse is frequently highlighted, with many customers feeling they can trust the advice and workmanship offered. Staff conduct and consistent quality have earned long-term loyalty. However, an isolated cautionary note regarding an incident of missing valuables suggests that maintaining rigorous oversight remains important.

Facility, Environment & Ambience

Customers appreciate the wide range and quality of products available in a welcoming, easy-to-navigate environment. Whether browsing online or in-person at the warehouse, the expansive product selection—from carpets to hardwoods—creates a positive shopping experience that meets diverse design needs.

Accessibility & Convenience

Accessibility is a strong point, with multiple reviews mentioning the ease of contacting the business and scheduling consultations. Flexible appointment times, quick follow-ups, and even online order efficiency contribute to a hassle-free process, ensuring customers feel supported from selection through installation.

Problem Resolution & Follow-up

Many clients have commended the team for their thorough follow-up and willingness to resolve unexpected issues, such as installation errors or delays related to customer needs. Some customers, however, noted concerns like premature carpet wrinkling or leftover debris after installation, indicating opportunities for the business to further enhance quality control and service recovery.

Unique Strengths & Areas for Improvement

Standout qualities include knowledgeable staff, exceptional customer care, and a robust product offering that fits various budgets and styles. On the flip side, there are suggestions for improved post-installation cleanup, stronger quality assurance on installation techniques, and vigilance to prevent isolated incidents such as product damage or misplacement of belongings. Overall, the unique combination of expertise and heartfelt service makes LA Carpet Warehouse a preferred choice, with just a few areas identified for ongoing improvement.

L A Carpet Warehouse Claim business

About

Services Offered

Photos & Videos

Reviews

A Quick Look at Customer Sentiment

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