Kantor & Kantor, LLP Claim business

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with Kantor & Kantor, LLP. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

The overall client sentiment is very positive, with many feeling relieved and supported during challenging times. Clients appreciate the firm’s compassionate approach, referring to the team as family, though a few expressed frustration over delays in communication regarding their pending cases.

Service Quality & Expertise

The reviews highlight the high level of expertise and effectiveness of the attorneys. Specific mentions of professionals such as Allen Kassan, Brent Brehm, Zoya Yarnykh, Kim McDonald, Stacy Tucker, and Elizabeth Green underline the exceptional legal guidance provided. Their knowledge in long-term disability and insurance denial cases helped many clients secure favorable outcomes.

Customer Service & Communication

Clients have particularly praised the firm’s responsiveness and clarity in communication. Many noted prompt replies via phone and email, as well as personalized support including guidance through every step of their case. Despite generally positive feedback, there were a couple of instances where clients experienced slower response times, especially during periods when follow-up was crucial.

Value for Money & Pricing Transparency

While pricing details were not frequently mentioned, clients implied that the firm delivered excellent value through successful case resolutions and supportive service. The significant financial and emotional relief provided through favorable settlements and reinstated benefits contributed to a perception of good value for the investment made.

Timeliness & Efficiency

Most reviews indicate that the firm efficiently and quickly addressed the cases, often securing rapid resolutions in time-sensitive matters such as long-term disability claims. However, a few clients reported delays in receiving clear answers while their cases were pending, suggesting room for improvement in timely communications.

Professionalism & Trustworthiness

The firm is widely regarded as highly professional and reliable, with many clients expressing trust in the attorneys and staff. Personal interactions with Glenn Kantor and other team members reinforced this image of commitment and ethical practice, making clients feel well-protected and confidently represented.

Facility, Environment & Ambience

Although few reviews focused on the physical or virtual office space, the overall ambience conveyed by the firm’s communications—such as informative webinars and newsletters—creates a professional and approachable image. This supportive environment contributes to the overall client experience.

Accessibility & Convenience

Clients generally found it easy to initiate contact and schedule consultations, with some praising the swift engagement through conference calls and direct attorney involvement. Nonetheless, there were isolated comments regarding the difficulty reaching a consistent point of contact or receiving timely personalized updates during prolonged case processing.

Problem Resolution & Follow-up

The effectiveness in resolving complex cases, particularly related to insurance denials and long-term disability issues, is a standout strength. The firm’s proactive follow-ups, including direct calls from senior attorneys like Glenn Kantor, have greatly reassured clients, although a few cases highlighted the need for improved follow-up during waiting periods.

Unique Strengths & Areas for Improvement

Unique strengths include the firm’s deep industry expertise, personalized care, and a team that goes above and beyond in advocacy. The heartfelt testimonials underscore the firm’s commitment to treating clients like family. Areas for improvement revolve mainly around enhancing promptness in communication and more consistent follow-up, ensuring no client feels neglected during the case process.