Juniper Landscape Company Claim business

4.1 (46 reviews)

About

Specialties Juniper Landscape Company specializes in Commercial Landscape Maintenance, enhancements, irrigation, and Landscape Construction. History Established in 1979. For more than 40 years, Juniper Landscape Company has provided Southern California complete professional landscaping services. With expansive expertise – from large...... See More

Services Offered

Electric installation or replacement
Driveway construction or installation
Interior wall construction
Patio/porch or terrace construction
Irrigation construction
Irrigation repair or maintenance
Landscape design
Landscaping building construction
Greenscape construction
Light fixture installation
Design services
Outdoor lighting installation
Disease management - shrubs
Shrub planting
Shrub removal
Tree care services
Tree pruning or trimming
Tree stump removal
Tree transplanting
Tree removal
Tree planting
Shrub transplanting
Shrub pruning or trimming
Insect management (shrubs)
Shrub care

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Reviews

4 (5 reviews)

4.6 (11 reviews)

3.8 (30 reviews)

A Quick Look at Customer Sentiment

Juniper Landscape Company receives polarized reviews. Many customers praise the company’s innovative design work, skilled craftsmanship, and the responsiveness of owner Jesse and his core team. However, a significant number of reviewers have experienced major issues with communication, subcontractor management, billing discrepancies, and overall project coordination on large-scale jobs. While some projects were completed on time and within budget, others suffered from delays, poor workmanship, and stressful follow-ups, highlighting the need for more consistent oversight and transparent pricing.

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with Juniper Landscape Company. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

Reviews reveal a split experience. Some customers express high satisfaction with the final landscape makeovers and remark on the overall professionalism and beauty of the finished projects. In contrast, others recount a deeply disappointing and stressful process, with large projects marked by numerous issues including mismanagement, delayed responses, and an overall negative impression that has led to complaints and threats of reporting to organizations like the BBB.

Service Quality & Expertise

There is clear evidence of both high-caliber expertise and significant lapses in service quality. Positive feedback highlights top-notch design work and craftsmanship by skilled team members such as specialty carpenter Jamie, while negative reviews cite serious flaws – from incorrectly installed irrigation systems and oil-based stain mishaps to botched fence installations resulting in safety issues during pool inspections. The inconsistency, especially with subcontracted work on vast projects, has raised concerns about quality control.

Customer Service & Communication

Customer service experiences range widely. Several clients commend timely responses, helpful guidance from owner Jesse and other key staff members, and a collaborative approach during design consultations. However, others report poor communication, including delayed updates, unhelpful or dismissive responses (notably from individuals such as Jesse C, Danielle M, and Zach G), and even periods of complete silence, contributing to frustration and confusion.

Value for Money & Pricing Transparency

Feedback on pricing is mixed. While some clients feel that the quality and detailed design work justify the investment, others have experienced unexpected price hikes, billing discrepancies, and contract adjustments (including allegedly deleting or altering signed estimates) that left them overcharged and stressed about rising costs, particularly on multi-thousand-dollar projects.

Timeliness & Efficiency

Reports regarding timeliness are inconsistent. A number of positive reviews mention that projects were completed on schedule and that the team was prompt in execution. Conversely, several negative experiences detail prolonged project durations, delays in receiving updates or estimates, and inefficient scheduling, especially when dealing with subcontracted work which led to re-dos and wasted time on tasks such as incomplete demolitions or reworked installations.

Professionalism & Trustworthiness

Professionalism is a key strength in many reviews, with praise directed toward the owner, Jesse, and his core team’s integrity and dedication. Nonetheless, a portion of the feedback raises red flags about questionable practices, including poor oversight, potential favoritism with positive reviews allegedly being generated by family members or employees, and behavior that shifts blame onto clients or external events rather than taking responsibility for internal missteps.

Facility, Environment & Ambience

Comments about the physical work environment are mixed. On one hand, some clients admire the transformed spaces and innovative design aesthetics. On the other hand, there are serious concerns about site cleanliness and maintenance – with reports of leftover garbage, scattered materials, and even issues like irrigation equipment being improperly installed, all of which detracted from the overall project ambience.

Accessibility & Convenience

The ease of reaching the company and scheduling consultations appears to depend on the project and individual experiences. While some customers note smooth scheduling procedures and swift follow-ups, others complain about inaccessible communication channels, delays in receipt of estimates or call-backs, and even disruptive practices like beginning work too early in the morning, which significantly affected the residential experience.

Problem Resolution & Follow-up

Some reviewers appreciate the efforts the company makes to address oversights and rectify mistakes after the fact, such as correcting irrigation or fence issues and coming back to fix problems post-completion. Unfortunately, other customers felt abandoned when unresolved issues, like the disastrous moat incident or repeated errors from subcontractors, were allowed to escalate before any remedial action was taken, thereby intensifying the overall frustration.

Unique Strengths & Areas for Improvement

Distinct strengths include inventive design consultations, the apparent passion and integrity of owner Jesse and select team members, and a track record of delivering aesthetically pleasing spaces when properly managed. Key areas for improvement involve tightening project management and subcontractor oversight, enhancing consistent and transparent communication, carefully managing costs and contract documentation, and ensuring that even minor inconveniences (like early morning disturbances or litter issues) are addressed proactively to maintain customer trust.

Juniper Landscape Company Claim business

About

Services Offered

Photos & Videos

Reviews

A Quick Look at Customer Sentiment

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