Joe's Glass Claim business

4.8 (58 reviews)

About

Free Estimates For: Auto Glass (Windshields, Door Windows, Side View Mirrors, Rear View Windows), Mirrors (Restroom, Shower, Closet), Patio, Screens, Windows (Dual and Single Pane) Onsite Automotive Service (we drive to your destination free of charge). History Established in 2002. Joe's Glass was originated by Joseph Cheregosha in...... See More

Services Offered

Glass & Mirrors
Windows Installation
Auto Glass Services
Auto mirror repair
Auto mirror replacement
Auto window repair
Auto window replacement
Auto windshield repair
Auto windshield replacement
Glass door installation
Window installation
Window or door screen installation
Window or door screen repair
Glass door replacement
Window replacement
Window or door screen replacement

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Reviews

5 (6 reviews)

4.6 (52 reviews)

A Quick Look at Customer Sentiment

Joe's Glass receives high marks for its prompt, professional, and reliable service. Customers appreciate the expert workmanship, clear communication, and adherence to estimates, with jobs completed swiftly and effectively. While a few noted minor differences in expectations regarding materials, the overall experience is one of satisfaction, trust, and efficiency.

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with Joe's Glass. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

Customers report a high level of overall satisfaction with Joe's Glass, noting that the company reliably solved urgent issues, such as failing skylights and broken windows. The experiences shared reflect relief and appreciation for a service that consistently meets and often exceeds expectations.

Service Quality & Expertise

Joe's expertise is frequently emphasized, with reviews highlighting his thorough knowledge in handling delicate glass work, including challenging installations on historic structures. His ability to manage complex replacements without succumbing to risk has left a solid impression on clients.

Customer Service & Communication

Timely phone calls, clear communication, and friendly interactions are a consistent theme. Clients mention that Joe returns calls promptly, offers detailed estimates over the phone, and follows up with in-person consultations when necessary, ensuring that customers are well-informed throughout the process.

Value for Money & Pricing Transparency

Reviewers note that while the glass used in some projects turned out to be different from their initial expectations, the pricing remained consistent with the original estimate. This transparency and commitment to fairness in pricing reinforce the perception of good value for money.

Timeliness & Efficiency

The service is lauded for its timeliness, with several customers recounting how quickly the work was initiated and completed. From providing phone estimates to conducting prompt site visits and finishing jobs within a week, the efficiency of the service is a major highlight.

Professionalism & Trustworthiness

The professionalism of Joe and his team is consistently praised. Reviews mention his punctuality, adherence to estimates without hidden costs, and a clean and efficient working style, all of which contribute to a strong sense of trust and reliability.

Facility, Environment & Ambience

While there are few direct remarks regarding physical facilities, the quality of the finished work speaks volumes. Clients appreciate the transformation from dilapidated or messy installations to neat, aesthetically pleasing results that enhance the overall environment.

Accessibility & Convenience

Customers find the process of scheduling consultations and obtaining estimates to be convenient and stress-free. The straightforward communication channels and ease of access to Joe’s services contribute to an overall positive experience.

Problem Resolution & Follow-up

The company is noted for its effective problem-solving capabilities. Whether it involved addressing a deteriorating skylight or replacing a cracked window pane on a historic property, the follow-through and resolution of issues were handled with competence and care.

Unique Strengths & Areas for Improvement

Joe's Glass stands out for its commitment to clear communication, quick response times, and maintaining pricing integrity despite unforeseen challenges. One area for potential improvement involves managing customer expectations regarding material specifications to avoid any surprises. Overall, the strong points far outweigh the minor issues, making Joe's Glass a reliable choice for glass repair and replacement services.

Joe's Glass Claim business

About

Services Offered

Photos & Videos

Reviews

A Quick Look at Customer Sentiment

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