JML Landscapes Claim business

4.7 (70 reviews)

About

JML specializes in the creation of custom residential landscapes that address the unique challenges posed by San Francisco's climate, significant grade changes and architectural constraints. Founded in 1990, JML has designed and installed more than 1,900 unique and customized gardens in San Francisco's varied terrain.

Services Offered

Earthmoving or regrading
Exterior wall construction
Interior wall construction
Driveway construction or installation
Retaining walls
Patio, porch, or terrace construction
Walkway construction or installation
Irrigation construction
Irrigation design services
Landscape construction or installation
Landscape design
Landscape maintenance
Landscaping building construction
Landscaping building design
Greenscape construction
Greenscape design
Design services
Construction or installation
Shrub care
Disease management - shrubs
Insect management - shrubs
Shrub planting
Shrub pruning or trimming
Shrub removal
Shrub transplanting

Photos & Videos

Reviews

5 (4 reviews)

4 (62 reviews)

A Quick Look at Customer Sentiment

Customers praise JML and Janet Moyer Landscaping for transforming outdoor spaces with creative design, expert craftsmanship, and attentive maintenance. Reviews highlight exceptional design execution, personalized consultation, and a welcoming, professional team, while also noting areas for improvement in communication, scheduling transparency, and timely follow-up on project details.

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with JML Landscapes. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

Reviewers consistently express satisfaction with their outdoor remodels and garden transformations. Many projects—ranging from medium-sized backyard remodels to long-awaited outdoor kitchens—have met or exceeded expectations, leaving clients excited about their revitalized spaces and eager to recommend the service to friends and family.

Service Quality & Expertise

The team is commended for its creative approach and technical expertise. Clients appreciate the detailed design consultations led by professionals like Joe and the craftsmanship of team members such as Andy, Michael, Clay, Jamie, and Maxine. Their ability to stay close to the original vision while integrating necessary adjustments has resulted in highly functional and aesthetically pleasing environments.

Customer Service & Communication

Most reviews commend the courteous and professional service provided. Clients value the one-on-one consultations and the willingness of the team to incorporate specific ideas. However, some noted lapses in communication, such as sudden design changes (e.g., switching from reusing sod to planting seed) without prior notice and occasional delays in the turnaround of updates or billing notifications, which required proactive follow-up by the clients.

Value for Money & Pricing Transparency

While a few reviews mention that the services might be on the higher end, many clients feel that the investment is justified by the quality and durability of the outcomes. Transparent breakdowns of costs—often presented as a la carte options that allowed for flexibility in adding or removing features—helped clients stay within budget while achieving a design close to their vision.

Timeliness & Efficiency

Clients generally applaud the team for delivering projects on time and within budget. Despite some concerns regarding the unpredictability of on-site workdays and long intervals between communications at times, the efficient problem-solving during installation and subsequent follow-up services have largely met customer expectations.

Professionalism & Trustworthiness

The reviews repeatedly highlight the professionalism of the staff, noting their kindness, courteousness, and willingness to make adjustments as needed. Even when issues arose—such as miscommunications about design elements or post-installation fixes—the team’s responsiveness and eventual corrections solidified their reputation as trustworthy professionals dedicated to customer satisfaction.

Facility, Environment & Ambience

Clients are delighted with the transformation of their outdoor spaces into inviting, multi-functional areas that cater to both lively social gatherings and intimate family moments. Complemented by features like outdoor kitchens, fireplaces, and carefully planned lighting, these environments are not only visually striking but also practical for year-round use.

Accessibility & Convenience

The ease of scheduling consultations and the overall accessibility of the design team were generally praised. Some reviews, however, mentioned uncertainty about on-site work schedules, which posed challenges for managing pet safety and personal planning. The proactive approach of the team in providing updates, once notified, alleviated some of these concerns.

Problem Resolution & Follow-up

Despite encountering issues such as unexpected design alterations and incomplete touch-ups (e.g., stair re-alignment and scratches on metal rails), the company made concerted efforts to resolve these problems. Follow-up interactions, including regular check-ins and written progress reports by team members like Caleb, have reinforced client trust and satisfaction with the long-term maintenance and resolution process.

Unique Strengths & Areas for Improvement

Standout strengths include bespoke design processes, skilled craftsmanship, a deep understanding of local conditions (such as coastal plant selection and water conservation), and a commitment to creating outdoor spaces that feel like personal sanctuaries. Areas for improvement primarily center on enhancing communication—especially regarding scheduling details, design adjustments, and billing notifications—to minimize client uncertainty and streamline the overall project experience.

JML Landscapes Claim business

About

Services Offered

Photos & Videos

Reviews

A Quick Look at Customer Sentiment

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