Horizon Auto Repair Claim business

4.9 (204 reviews)

About

Complete Auto & Electrical Repair History Established in 2006. Horizon Auto Repair is a family-owned automotive service company located in San Francisco. We have a combined experience of over 28 years in the automotive service industry. We strive to provide our customers with exceptional quality of work, competitive pricing,...... See More

Services Offered

Vehicle battery testing
Check engine light
Auto general diagnosis
Tire Pressure Monitoring System diagnosis
Auto vibration diagnosis
Auto maintenance
Fuel system cleaning
Auto wheel alignment
Auto mirror replacement
Auto brake repair
Auto exhaust repair
Auto light repair
Auto transmission repair
Auto regulator replacement
Auto windows and mirrors repair
Transmission leak inspection
Tire balancing
Tire repair
Tire Pressure Monitoring System repair
Auto defroster tab repair
Engine oil light diagnosis
Auto noise diagnosis
Auto no-start diagnosis
Auto diagnosis or inspection
Auto fluids and filters maintenance
Oil changes
Auto mirror repair
Auto repairs
Auto engine repair
Auto HVAC repair
Auto steering and suspension repair
Auto wheel and tire repair
Auto switch replacement
Routine automotive maintenance
Auto window replacement
Tire installation
Tire rotation
Wheel alignment

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Reviews

4.9 (68 reviews)

4.9 (136 reviews)

A Quick Look at Customer Sentiment

Overall, reviews praise Eddy and his team at Horizon Auto for their exceptional expertise, clear communication, and prompt, reliable service that delivers quality repairs at fair prices. Despite one or two concerns regarding pricing transparency, customers overwhelmingly appreciate the trustworthy, accessible service and ready problem resolution.

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with Horizon Auto Repair. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

Customers express high satisfaction with Horizon Auto, noting a consistent sense of relief, gratitude, and trust in the service provided. Many reviews reveal that the personal attention and commitment from Eddy and his team leave clients feeling well cared for and supported during stressful situations.

Service Quality & Expertise

The reviews highlight excellent diagnostic and repair skills, whether it is a routine oil change and tire rotation or more complex repairs involving brakes, engine work, and even luxury car components. Clients commend the detailed examination and the effectiveness with which issues are resolved, emphasizing that repairs are done correctly and efficiently.

Customer Service & Communication

Customers consistently mention the clear and proactive communication provided throughout the repair process. Eddy is frequently praised for describing problems in detail, sometimes even sending photos and videos to illustrate the issues, and for his transparent approach to explaining necessary repairs and associated costs.

Value for Money & Pricing Transparency

Many reviews applaud the fair pricing and value-for-money aspects of the service. Clients feel that the cost is justified by the quality of work and the personalized attention received, with only an isolated comment regarding a pricing concern. Overall, transparency in pricing remains a strong point for the business.

Timeliness & Efficiency

Fast turnaround and prompt service are recurring themes. Several customers shared experiences of repairs being completed in just one day, even when unexpected issues were discovered, which underscored the shop’s efficiency and dedication to minimizing downtime for clients.

Professionalism & Trustworthiness

Trustworthiness and professionalism stand out in multiple reviews, with customers describing Eddy as honest, knowledgeable, and someone who genuinely cares about his clients' vehicles. His commitment to doing what is right for the customer reinforces a strong reputation for reliability.

Facility, Environment & Ambience

Although one review humorously mentioned a messy garage, most clients appreciate the environment for its practical and welcoming nature. The facility is noted for its accessible parking and overall functional setup, which complements the shop's hands-on approach to vehicle repairs.

Accessibility & Convenience

Ease of access is a notable plus, as many customers mention how simple it is to schedule appointments, receive timely responses, and even get service during extended hours or through emergency contacts. This level of convenience adds to the overall positive experience.

Problem Resolution & Follow-up

The shop is recognized for its effective problem resolution, where repairs are not only accurately diagnosed but also thoroughly explained to customers. Many reviews mention instances where follow-up support and additional complimentary fixes were provided, ensuring that issues are completely resolved.

Unique Strengths & Areas for Improvement

Unique strengths include a personalized touch from Eddy, a willingness to go above and beyond (such as offering small complimentary services and follow-up details), and overall ethical service that builds lasting customer loyalty. A minor area for improvement noted by a reviewer involves ensuring absolute clarity in pricing in every instance to prevent any misunderstandings. Overall, the extra mile taken by the team sets them apart in the competitive field.

Horizon Auto Repair Claim business

About

Services Offered

Photos & Videos

Reviews

A Quick Look at Customer Sentiment

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