HES Solar Claim business

4.6 (378 reviews)

License# 09696369

About

At HES Solar, our mission is to bring clean, reliable solar energy to residential and commercial properties throughout San Diego. We capitalize on naturally available solar energy through the installation of self-sufficient renewable power sources. This not only saves your hard-earned money, but it protects the planet and our quality of life...... See More

Services Offered

Roof cleaning
New roof installation
Roof replacement
Add to existing system
Add solar panels on roof
Solar system installation
Solar shingle installation
Solar system repair
Roof inspection
Roof repair
Reroofing
Add solar panels
Add solar shingles on roof
Solar rooftop panel installation
Solar system maintenance

Photos & Videos

Reviews

4.7 (15 reviews)

4.9 (240 reviews)

4.2 (123 reviews)

A Quick Look at Customer Sentiment

HES Solar receives high praise for its exceptional customer experience, thanks in large part to knowledgeable and responsive sales representatives like Gene Najor. Customers appreciate the smooth, efficient installations, transparent pricing, and unwavering professionalism that deliver long‐term energy savings. While almost every review highlights clear communication and timely service, a few noted minor issues with follow-up and service responsiveness.

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with HES Solar. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

The vast majority of customers report a highly positive experience with HES Solar. Many reviewers express gratitude for an easy and almost painless process to switch to solar energy. Numerous five-star reviews underscore customer delight with a system that provides decades of energy savings and a renewed sense of independence.

Service Quality & Expertise

Reviewers consistently highlight the in-depth knowledge and expertise of the team. Frequently mentioned is the guidance provided by sales representatives such as Gene Najor and David Shemai, who offer clear, honest explanations about products like SunPower panels and system sizing. The technical proficiency in securing permits and managing installations further reinforces customer confidence in the company.

Customer Service & Communication

Clear, responsive communication is a common theme among the reviews. Customers appreciate that representatives are always available, answer queries promptly, and guide them step-by-step throughout the process. Whether addressing questions pre-installation or offering post-install support, the team’s willingness to follow-up is highly valued.

Value for Money & Pricing Transparency

Many customers mention competitive pricing and transparent quotes that stand out when compared to other providers. The thorough explanation of cost versus savings, as well as the availability of financing options and promotions, helps customers feel secure in their investment decision.

Timeliness & Efficiency

The installation process is repeatedly described as quick and efficient. Several reviews mention installations completed within a couple of days or even ahead of schedule. The prompt scheduling, fast permit approvals, and overall streamlined process contribute significantly to customer satisfaction.

Professionalism & Trustworthiness

Professionalism is a hallmark of the HES Solar experience. Reviewers quality the entire team—from sales consultants to installation crews—as courteous, honest, and reliable. Trust is built through consistent follow-up, on-time service, and the dedication to delivering what was promised.

Facility, Environment & Ambience

While most reviews focus on the service process, customers also remark on the neat and organized nature of the installations. The final setup is often described as aesthetically pleasing, with a professional finish that complements the home environment.

Accessibility & Convenience

The process of initiating contact and scheduling consultations is described as simple and user-friendly. Customers report that the team is easily reachable via phone, email, or text, ensuring that all questions are answered efficiently. This high level of accessibility adds to the overall convenience of working with HES Solar.

Problem Resolution & Follow-up

Many testimonials highlight how issues, when they arise, are resolved quickly and professionally. Customers appreciate proactive follow-up calls and attentive service that ensure any concerns—ranging from rooftop evaluations to operational queries—are addressed to their satisfaction.

Unique Strengths & Areas for Improvement

HES Solar’s standout quality lies in its exceptional customer service and the expertise of its personnel, with repeated accolades for consultants like Gene Najor. Notable strengths include transparent pricing, efficient installations, and a genuine commitment to customer education. On the flip side, a few reviews mention minor issues such as delays in service follow-up or communication lapses post-installation, suggesting there is room to improve in retaining the same level of responsiveness over the long term.

HES Solar Claim business

About

Services Offered

Photos & Videos

Reviews

A Quick Look at Customer Sentiment

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