GreenTree Landscaping Claim business

4.0 (7 reviews)

About

Landscape design & maintenance for the greater Los Angeles metro area

Services Offered

Driveway construction or installation
Interior wall construction
Patio, porch, or terrace construction …
Irrigation construction
Exterior wall construction
Retaining walls
Walkway construction or installation
Irrigation design services
Irrigation repair or maintenance
Landscape design
Landscaping building construction
Greenscape design
Construction or installation
Exterior wall construction

Photos & Videos

Reviews

5 (5 reviews)

3 (2 reviews)

A Quick Look at Customer Sentiment

The reviews show a stark contrast in customer experiences. While one client, Bryan P., an experienced estate manager, praised the exceptional expertise and professional landscape design provided by Michael Baer and his team, another client, Jeff M., expressed disappointment with poor follow-up, delayed communication, and unresolved service calls. The feedback highlights both outstanding service quality and critical areas needing improvement in responsiveness and follow-up.

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with GreenTree Landscaping. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

Overall customer sentiment is divided. One reviewer expressed complete satisfaction and admiration for the company’s innovative landscape design and maintenance services, while another felt frustrated due to unreturned calls and unresolved commitments.

Service Quality & Expertise

High praise was given to the company's landscape design and maintenance capabilities, with Bryan P. specifically mentioning Michael Baer's exceptional expertise and the firm's industry-leading approach. This level of specialized service has set a benchmark in the industry, as noted by experienced professionals.

Customer Service & Communication

Customer service appears inconsistent. While one review did not elaborate on the communication style, another detailed multiple instances of unreturned calls, indicating a significant gap in timely and effective communication between the business and its clients.

Value for Money & Pricing Transparency

There were concerns regarding pricing clarity. One reviewer was required to enter into a regular maintenance agreement without clear justification or adequate follow-up, suggesting that better pricing transparency and contract clarity could improve client trust.

Timeliness & Efficiency

The timeliness of service delivery was an issue for some customers. Jeff M. noted repeated delays and a lack of prompt response to his landscaping request, undermining the overall efficiency of the service process.

Professionalism & Trustworthiness

Professionalism is evident from the strong endorsement by an industry expert who highlighted the company’s reliability and superior work standards. However, inconsistent follow-up as reported by another customer could affect the perceived trustworthiness of the service commitment.

Facility, Environment & Ambience

There were no specific comments regarding the physical or virtual environment of the business. The focus remained primarily on service execution rather than the facility's ambience.

Accessibility & Convenience

Accessibility emerged as a challenge, particularly in terms of contacting the service team. Multiple attempts by a customer to schedule a consultation went unanswered initially, indicating a need for a more efficient contact and scheduling system.

Problem Resolution & Follow-up

The follow-up process needs improvement. Repeated attempts to resolve a simple landscaping request were met with delayed responses, leaving the issue unresolved and the customer dissatisfied.

Unique Strengths & Areas for Improvement

Unique strengths include exceptional design and maintenance solutions backed by industry experts like Michael Baer, which have garnered admiration from professional estate managers. In contrast, areas for improvement include enhancing communication channels, ensuring prompt follow-up, and offering greater pricing transparency and service clarity from the initial outreach.

GreenTree Landscaping Claim business

About

Services Offered

Photos & Videos

Reviews

A Quick Look at Customer Sentiment

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