Giuliani Construction & Restoration, Inc. Claim business

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with Giuliani Construction & Restoration, Inc.. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

Customers generally express high satisfaction with Giuliani Construction, noting significant relief after previous negative experiences with other contractors. Many appreciate the trust and personalized attention received, while one review recounts a mixed experience that led to both appreciation and ongoing concerns.

Service Quality & Expertise

Reviewers frequently mention the exceptional expertise of the team. Travis, in particular, has been singled out for taking over a difficult job left incomplete by a previous contractor, ensuring that even a challenging project was restored to high quality. Other testimonials describe the restoration of flooded apartments and aged buildings into impressive, almost renewed conditions.

Customer Service & Communication

Feedback on communication is predominantly positive, with customers praising clear and supportive interactions. However, there is at least one instance of delayed communication regarding recurring issues, where repeated follow-up responses were necessary to address concerns.

Value for Money & Pricing Transparency

While many reviews laud the quality of work, there are concerns related to pricing, with one customer questioning an $18k charge for installation on a small area. This reviewer also pointed out issues with product selection and transparency regarding potential hidden costs, leading to some dissatisfaction around the overall value for money.

Timeliness & Efficiency

Several reviewers commend the team for prompt service and attention to detail, noting timely completions, especially in emergency restoration situations. On the other hand, delays were reported in addressing recurring issues, such as the temporary fixes on flooring that eventually required additional follow-up.

Professionalism & Trustworthiness

Multiple reviews emphasize the professionalism of the Giuliani Construction team and their commitment to doing the job right. Trust, a critical issue for many customers following previous negative experiences, is largely restored by the transparent and customer-centric approach exhibited by key team members like Travis.

Facility, Environment & Ambience

Although not a focal point in all reviews, the restored properties, including a flooded apartment and an old apartment building, are noted for their greatly improved appearance and ambience, reflecting positively on the company’s work ethic and quality.

Accessibility & Convenience

Reviews indicate that Giuliani Construction is generally easy to contact and accommodating, with many praising the accessibility of their services. Nonetheless, there are remarks about delays in communication during follow-up services, suggesting room for improvement in establishing faster response times.

Problem Resolution & Follow-up

The company is credited with effectively resolving major issues, particularly in handling insurance claims and restoration of properties. However, there remains a notable concern with the resolution of flooring problems, where repeated issues and a protracted follow-up process left one customer dissatisfied with the final outcomes.

Unique Strengths & Areas for Improvement

Standout strengths include exceptional expertise, insurance collaboration, and genuine customer care demonstrated by individual team members. Areas for improvement involve clearer pricing transparency, a more thorough initial assessment (such as moisture testing before recommending flooring), and quicker follow-up responses to ensure long-lasting solutions.