Genesis Home Improvements SD Claim business

4.7 (500 reviews)

License# 1052900

About

Genesis Home Improvement is a family owned and operated general contractor. We are currently serving the south Puget Sound region. We are licensed, bonded, and insured. We specialize in remodeling and repairs of residential and commercial spaces. 10% Military, Veteran, and First Responder discount. Free estimates

Services Offered

Balcony addition
Bedroom remodeling
Construction design services
Deck design
Patio, porch, or terrace construction
Landscaping building construction
Detached garage construction
Modular home construction
New structure construction
New room addition
Bedroom addition
New room design
Kitchen addition
New story addition
Structural repair
Bathroom remodeling
Building additions
Deck construction
Garage remodeling
Kitchen remodeling
Guest house or ADU construction
Manufactured home construction
Single-family home construction
Remodeling
Bathroom addition
Common area addition
Garage addition
Laundry room addition
New story design

Photos & Videos

Reviews

4.7 (69 reviews)

4.6 (411 reviews)

4.8 (20 reviews)

A Quick Look at Customer Sentiment

Overall, customers of Genesis Home Improvements express high levels of satisfaction with the quality, expertise, and professionalism of the team. Many reviews praise the punctuality, efficient work processes, and outstanding customer service provided by several team members such as Casey, Horacio, Tim, and Mike B. While most feedback is extremely positive, a few reviews raise concerns about aggressive sales tactics, rushed decision-making, and minor issues in follow-up resolutions. The overall sentiment remains one of trust and appreciation for a service that delivers on its promises and enhances the appearance and functionality of homes.

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with Genesis Home Improvements SD. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

The majority of reviewers report a highly satisfying experience with Genesis, expressing delight in the final outcome of their projects. Whether it’s roofing, painting, window installation, or other home improvements, customers consistently mention feeling relieved, grateful, and confident in choosing a company that honors its commitments. A few comments note negative experiences such as feeling harassed by repeated follow-up calls or concerns about rushed estimates, but these are in the minority compared to the sea of positive feedback.

Service Quality & Expertise

Customers frequently highlight the exceptional craftsmanship and meticulous attention to detail in every project. Specific mentions of workers such as Abraham, Gabriel, and professionals like Strider and Joe underscore the team’s technical expertise. From flawless roof installations to high-quality window fittings and stucco repairs, the service quality is portrayed as consistently effective and dependable.

Customer Service & Communication

Reviews commend the clear, patient, and supportive communication provided by the team. Sales consultants and project managers including Casey, Tim, Horacio, and Patrick are noted for their willingness to answer questions and walk clients through every step of the process. While many customers felt well-informed by regular follow-up and friendly interactions, a few noted that persistent calls sometimes felt overwhelming.

Value for Money & Pricing Transparency

Many customers felt they received excellent value for their investment, remarking on fair pricing and the quality-to-cost ratio. The detailed explanations about pricing and benefits, particularly with projects like Coolwall coatings and custom windows, helped put clients at ease. A handful of reviews did express concerns about the financial process or felt rushed into decisions, suggesting room for more clarity in pricing discussions.

Timeliness & Efficiency

Reviewers consistently appreciate the efficient execution of projects, with many citing that tasks were completed on time or even ahead of schedule. Whether it was a three-day roofing project or a one-day window installation, the team’s punctuality and smooth project management were a common theme. Minor issues include one report of unresolved touch-ups, yet the overall emphasis is on quick and efficient performance.

Professionalism & Trustworthiness

Professionalism stands out as a key strength, with numerous mentions of team members arriving on time, maintaining a respectful demeanor, and safeguarding client properties. Employees like Joe, Casey, and Mike B are repeatedly highlighted for their courteous and trusted service. Customers feel confident in the company’s reliability and integrity, reinforcing the perception of Genesis as a partner for life.

Facility, Environment & Ambience

Although the focus is more on the service than physical facilities, clients appreciate how the work environment is managed with care. Reviews mention thoughtful touches such as covering vehicles to prevent overspray and maintaining a clean, safe worksite. The aesthetic improvements to homes, be it through attractive exterior paint jobs or innovative patio installations, add to the overall positive ambience.

Accessibility & Convenience

Customers report that reaching out to Genesis is generally easy, with quick responses to inquiries and simple scheduling processes. Representatives like Tim, Casey, and Amanda are noted for being readily available to assist, although a few customers have expressed concerns about excessive follow-up calls that crossed the line from helpful to intrusive.

Problem Resolution & Follow-up

Follow-up service appears to be a strong point for Genesis, as many clients mention receiving multiple calls and on-site visits to ensure satisfaction. Several reviewers appreciated the thoroughness of project managers like Horacio and Amanda who checked in after completion. However, there were instances where customers reported unresolved issues, such as touch-ups and window leaks, indicating an area where consistency in problem resolution could be enhanced.

Unique Strengths & Areas for Improvement

Unique strengths include the personalized touch provided by employees who are recognized by name and a broad range of technical skills spanning from painting to roofing and window installation. The company’s commitment to quality and follow-up amplifies trust and credibility. On the improvement side, suggestions include managing sales follow-ups more sensitively to avoid overwhelming potential clients, ensuring that all promised details are addressed, and giving more time for decision-making during the early stages of customer engagement. Overall, while uniqueness is highlighted by the passion and knowledge of the staff, slight refinements in communication frequency and problem resolution protocols could further enhance the customer experience.

Genesis Home Improvements SD Claim business

About

Services Offered

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Reviews

A Quick Look at Customer Sentiment

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