Frantz Law Group, APLC Claim business

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with Frantz Law Group, APLC. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

Many clients report a deeply unsatisfactory experience, characterized by prolonged delays, unreturned calls, and feelings of neglect – leaving them angry and disappointed. While a few clients acknowledge positive interactions with individual attorneys, the overall sentiment is one of regret and frustration with the firm’s handling of their cases.

Service Quality & Expertise

Several reviewers indicate that the quality of service is inconsistent. On one hand, some clients specifically praise attorneys like Kristina Herbert and James Frantz for their thoughtful and innovative approach, particularly in complex litigation. On the other hand, others, including legal professionals, claim that the firm demonstrates incompetence, unethical practices, and a lack of focus on the core details of the cases.

Customer Service & Communication

A dominant theme across the reviews is the poor communication from the firm. Customers frequently mention unreturned calls, last-minute appointment cancellations, and outright ghosting after initial contacts. This ongoing lack of responsiveness has led many to feel ignored and undervalued, undermining trust in the firm.

Value for Money & Pricing Transparency

There is significant discontent regarding pricing and billing practices, with multiple clients expressing concerns about being charged for substandard service. Reports of improper billing practices, withheld settlement checks, and a perceived imbalance between cost and service quality add to the overall dissatisfaction with the firm.

Timeliness & Efficiency

Many reviews highlight a chronic issue with timeliness, from months-long waits for settlement checks to delays in resolving cases. Despite eventual payments, the extended wait times and inefficient case management have been a major source of frustration for clients.

Professionalism & Trustworthiness

Numerous reviews accuse the firm of exhibiting unprofessional behavior – including unethical referrals, a lack of accountability, and even instances where clients felt misled. While some individual attorneys received high marks, the overall picture depicts a firm that struggles to uphold the professional standards expected by its clients.

Facility, Environment & Ambience

Although few reviews offer detailed insights into the physical or virtual working environment of the firm, descriptions of disorganization and obscured client information suggest an overall lack of structured, client-friendly operational systems.

Accessibility & Convenience

Clients consistently report difficulties in reaching the firm, with unreturned emails and phone calls, cancelled appointments, and an overall sense that the firm is inaccessible once a case is underway. This lack of convenient communication channels significantly contributes to the negative experience many have described.

Problem Resolution & Follow-up

While some clients eventually received their due settlements, the process has been marred by repeated attempts to initiate follow-up, prolonged delays, and a lack of proactive problem resolution. The need for persistent follow-up by clients themselves highlights a critical weakness in the firm’s case management.

Unique Strengths & Areas for Improvement

Unique strengths emerging from the reviews include the commendable performance of individual attorneys, notably Kristina Herbert and James Frantz, who have demonstrated dedication and innovative thinking. However, the overwhelming consensus calls for significant improvements in communication, timely service delivery, ethical practices, and overall client management. Enhancing internal organization, increasing staffing, and committing to regular follow-ups are key areas that need to be addressed for a more positive client experience.