Flowers By Ivy Claim business

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with Flowers By Ivy. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

Customers generally expressed strong satisfaction with the creative and heartfelt arrangements for a variety of occasions, from weddings and birthdays to corporate events. However, there were a few disappointed voices, particularly when expectations were not met for important events, such as funerals.

Service Quality & Expertise

Many reviews applauded the high level of artistry and expertise in the floral designs. Ivy’s work was frequently described as innovative and uniquely tailored to each event, with special mentions of her ability to even create custom touches, such as a boutonnière for a pet at a wedding.

Customer Service & Communication

The service was mostly commended for its warmth and professionalism. Reviews highlighted positive interactions with staff like Nga and Ivy herself, although a few reviews mentioned a lapse in follow-up communication, such as failing to send promised photos of arrangements.

Value for Money & Pricing Transparency

While many customers felt that the quality of Ivy’s work justified the premium pricing, there were concerns when higher costs did not translate into the expected product quality. A couple of reviewers felt that the pricing was not transparent enough, especially when substitutions and quality issues affected the overall experience.

Timeliness & Efficiency

Timeliness emerged as a key positive factor, with numerous instances of same-day and even last-minute delivery that impressed customers. The efficient service was a highlight for many, though a few noted delays or inefficiencies in communication during critical moments.

Professionalism & Trustworthiness

Professionalism was a recurring theme, as Ivy and her team were consistently described as trustworthy, well-organized, and dedicated to meeting customer needs. Despite a few hiccups, such as an order not meeting initial expectations, the overall sentiment reinforced a deep level of trust in the established relationships with clients.

Facility, Environment & Ambience

Although few detailed descriptions were given about the physical setting, customers appreciated the friendly, neighborhood feel of the business and the warm, inviting atmosphere that contributed to a personalized service experience.

Accessibility & Convenience

The ordering process was noted for its ease, with both online and walk-in options available. Many customers found delivery and pickup processes particularly accommodating, though there was room for enhancement in terms of consistent follow-up communications during the ordering process.

Problem Resolution & Follow-up

There were some challenges with order fulfillment, such as substitutions that did not meet the promised design and issues with flower freshness. The business acknowledged these problems in some responses, and while they indicated a willingness to resolve issues, a few clients felt that these problems negatively impacted their special occasions.

Unique Strengths & Areas for Improvement

The unique strength of the business lies in its highly personalized and artistic floral arrangements, with Ivy’s attention to detail creating memorable experiences for many. Specific successes include elegant wedding bouquets and thoughtful, creative designs for events. Nonetheless, improvements are needed in ensuring accurate order fulfillment, enhancing communication—particularly around design limitations—and maintaining the freshness of flowers to match the high expectations of all clients.