Floors To Go Claim business
About
At Floors To Go we take pride in offering our customers the finest selection and brand names in the industry. Our exclusive collections - Designers Choice, Creative Elegance and Royal Stainmaster - feature the latest styles and designs in floor fashions. Your Floors To Go showroom offers a full assortment of flooring and window fashions which...... See More
At Floors To Go we take pride in offering our customers the finest selection and brand names in the industry. Our exclusive collections - Designers Choice, Creative Elegance and Royal Stainmaster - feature the latest styles and designs in floor fashions. Your Floors To Go showroom offers a full assortment of flooring and window fashions which are designed by the worlds top manufacturers. To view our extensive list of these brands please click on the appropriate link on the right. Service areas are: San Jose, Sunnyvale, Milpitas, Santa Clara, Los Gatos, Morgan Hill, Gilroy, Fremont, Palo Alto, San Francisco, Saratoga, San Carlos, San Mateo, Millbrae, Union City, Hayward, Newark, Livermore, Pleasanton, Danville, Black Hawk
Services Offered
- Carpet installation
- Floor installation
- Resilient vinyl flooring
- Porcelain tile
- Ceramic
- Laminate
- Hardwood
Photos & Videos






Reviews
A Quick Look at Customer Sentiment
Floors To Go receives high praise for personalized recommendations, skilled workmanship, and exceptional customer support from team members like JJ, Alex, Grant, and Mike. Many customers value the competitive prices, quick installations, and expert advice offered. However, some reviewers have raised concerns about discrepancies in product quality, rushed installations without proper checks, inconsistent communication, and occasional unprofessional behavior that indicate room for improvement.
Deep Dive: Detailed Analysis of Customer Reviews
We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with Floors To Go. Here’s what people are saying about their service quality, professionalism, and reliability:
Overall Experience & Satisfaction
Reviews reveal a mixed picture: several customers enjoyed a seamless experience marked by personalized service and impressive installations, while others were frustrated by substandard product quality and rushed work that did not meet expectations.
Service Quality & Expertise
The team is often commended for its deep knowledge and expertise, offering well-informed product recommendations such as the durable, waterproof LVT floors. Many customers noted the exceptional skill of the installers, though a few highlighted issues like receiving engineered hardwood that fell short compared to the in‐store sample.
Customer Service & Communication
Many positive reviews cite attentive and proactive communication by staff members like JJ, Alex, and Grant, who ensure clients are well informed at every step. Conversely, some customers experienced inconsistent communication, including rushed phone interactions and premature credit card charges, which left them feeling ignored.
Value for Money & Pricing Transparency
Customers frequently appreciated the competitive pricing, great deals, and overall value provided by Floors To Go. However, there were concerns about unexpected shipping charges and charges being processed before a proper inspection, suggesting that pricing transparency could be improved.
Timeliness & Efficiency
Several testimonials compliment the speedy and efficient service, with installations finishing ahead of schedule and prompt deliveries, even during challenging projects. On the other hand, a few reviews mentioned delays and uncoordinated pre-installation processes that impacted customer satisfaction.
Professionalism & Trustworthiness
Many customers recognized the company's commitment to acting in their best interest, praising the honest advice and professional demeanor of employees like Mike and JJ. Yet, some incidents of unprofessionalism—such as dismissive behavior and unfriendly customer interactions—indicate areas where the company could rebuild trust.
Facility, Environment & Ambience
The showroom was noted by several reviewers for its expansive selection and inviting display of remnant carpets and flooring options, creating a comfortable environment for customer decisions. There was little focus on the physical facility in the negative reviews, with feedback centering more on service issues.
Accessibility & Convenience
For many, reaching out to Floors To Go was straightforward, with helpful staff providing flexible appointment scheduling and even safe storage of materials. However, there were isolated accounts where customers experienced difficulties obtaining service for smaller orders or encountered dismissive responses over the phone.
Problem Resolution & Follow-up
Some customers appreciated proactive follow-up actions, such as timely repairs and post-installation check-ins—particularly during complex projects like commercial office setups. In contrast, a few individuals felt that their concerns, especially regarding product discrepancies and installation errors, were not resolved satisfactorily.
Unique Strengths & Areas for Improvement
Standout qualities include personalized consultations, expert recommendations, and a highly skilled installation team. At the same time, the business could benefit from stricter quality-control measures, more consistent communication, and a more customer-friendly approach when resolving issues.
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Get Directions Rogers Avenue, San Jose, California
Working Hours
- Mon 08AM - 05PM
- Tue 08AM - 05PM
- Wed 08AM - 05PM
- Thu 08AM - 05PM
- Fri 08AM - 05PM
- Sat 10AM - 03PM Closed
- Sun -
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