Floor & Decor Claim business

3.5 (1335 reviews)

License# 4514307

About

Floor & Decor is a leading specialty retailer of hard surface flooring, offering the broadest in-stock selection of tile, wood, stone, related tools and flooring accessories at everyday low prices. Founded in 2000 and headquartered in Atlanta, Floor & Decor is one of Fortune’s 100 fastest-growing companies. At Floor & Decor, homeowners and professional contractors have access to superstore selection at warehouse prices with showroom quality. Our extensive selection of in-stock product allows our customers to get what they need when they need it. And because we source directly from manufacturers or quarries worldwide, our top quality products are priced below those of our competitors. The Floor & Decor brand is also bolstered by a local focus that allows us to create a store experience and mix of products that meet the needs of each market we serve. We empower our store managers, or chief executive merchants, to create a local shopping experience. The Floor & Decor Difference Products Largest In-Stock Selection Homeowners and Pros will find the largest in-stock selection of hard surface flooring in each of our stores. Low Price Promise We promise you everyday low prices on all our tile, wood, stone and installation products. If you find a lower price on the same product, upon verification, we’ll honor it. We Buy From the Source We source directly from manufacturers or quarries worldwide to bring you top-quality product at unbeatable prices. Services Free Design Services Free Design Services Our design experts can help you with your project from start to finish. They will work with you one-on-one during an in-store or virtual appointment to bring your project to life. Learn More Pro Services Pros, we’re your one-stop shop for flooring. You will find the largest in-stock selection, job lot quantities, PRO Premier Rewards and a dedicated PRO Sales Manager to help you get what you need quickly. Learn More Financing Special Financing Completing your flooring project is now easier and more affordable than ever with everyday financing available from Floor & Decor. Learn More Installation Installation Need installation services? Complete your project with our trusted partner Installation Made Easy. Learn More Storage & Delivery Need us to hold your product until the job is ready? We have convenient and free product storage. Need it delivered? We have services available for home and jobsite delivery. Learn More Get Inspired Visualizer Mix & match products in your space with our product visualizer tool. Learn More How-To Clinics From start to finish, our experts will teach you step-by-step installation – all from the comfort of your home. Learn More Measuring Guide Make note of your measurements with our easy-to-use guide. Learn More YOU HAVE TO SEE IT TO BELIEVE IT® Also of Interest: Wood, Laminate, & Vinyl Floor Moldings & Trim Decorative Stone Pebble Tile Stair Parts & Stair Treads STAY INSPIRED! TRENDS | EVENTS | NEW PRODUCTS All fields are required First Name Last Name Enter your email address SIGN UP Company Info About Us Investor Relations Sustainability & Responsibility California Supply Chain Act Career Opportunities F&D Cares Delivery Services Supplier Inquiries Policies Return Policy Shipping Policy Storage & Pick up Policy Damages Policy Terms & Conditions Accessibility Statement Privacy Policy Your Privacy Rights Customer Care Contact Us Help Center Design Services PRO Premier Commercial Sales Credit Center Export Services Gift Cards Check Order Status My Projects My Project Lists Product Visualizer Catalogs Catalog Archive Request a Catalog © 2014 - 2024 Floor & Decor. All Rights Reserved. Site Map Cookies and tracking tools on this site are used by Floor & Decor and third party partners for different purposes, including personalizing content, tailoring advertising to your interests, and measuring site

Services Offered

Tile
Stone
Floor
Wall Tile
Kitchen & Bath
Home Decor

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Reviews

2.7 (243 reviews)

4.4 (449 reviews)

3 (350 reviews)

3.9 (293 reviews)

A Quick Look at Customer Sentiment

The reviews highlight an impressive selection and knowledgeable staff with standout service from individuals such as Braden, Lois, and Ethan. Many customers enjoyed the expertise and variety while praising the clear displays and competitive pricing. However, several accounts pointed to challenges with product damage, delayed deliveries, and inconsistent customer support, indicating areas that need significant improvement in communication, problem resolution, and overall service efficiency.

Deep Dive: Detailed Analysis of Customer Reviews

We’ve gathered and analyzed reviews from real customers across the web to give you an in-depth look at their experiences with Floor & Decor. Here’s what people are saying about their service quality, professionalism, and reliability:

Overall Experience & Satisfaction

Customer experiences range from highly positive impressions of a well-stocked store and skilled staff to disappointing encounters marked by damaged products and poor follow-up. While many valued the quality selection and expert assistance, a portion of reviews expressed frustration due to service mishaps during critical remodeling projects.

Service Quality & Expertise

Many reviews praised the deep product knowledge and expertise of the staff. Specific mentions of employees like Braden, Lois, Ethan, Jena, and Richard emphasize a high level of professionalism and the ability to guide customers effectively through the decision-making process, although a few instances of miscommunication regarding product details suggest some room for improvement.

Customer Service & Communication

Feedback on customer service was mixed, with some customers lauding the friendly, patient, and helpful nature of the staff, while others recounted experiences of unresponsive or even confrontational interactions. Notable issues included a manager and other representatives failing to communicate effectively about order issues and delivery delays, undermining trust and satisfaction.

Value for Money & Pricing Transparency

Several reviewers noted that while the product quality and selection were commendable, some items, like premium tiles and hardwood floors, were considered expensive, with pricing discrepancies and unclear cost explanations leaving customers questioning the overall value of their purchases.

Timeliness & Efficiency

Timeliness emerged as a concern in multiple reviews. Some customers reported delays in order deliveries and inefficient service processes that disrupted planned installations, while others appreciated the efforts of certain staff members who worked to expedite processes, despite occasional staffing shortages.

Professionalism & Trustworthiness

The store’s professionalism was recognized when employees demonstrated reliability and commitment to customer satisfaction. However, some reviews detailed incidents of rude behavior and confrontations—such as disputes over damaged goods—that eroded customer trust and highlighted inconsistency in service standards.

Facility, Environment & Ambience

The stores are generally noted for their broad selection and well-displayed products. While many customers found the store appealing and easy to navigate, a few commented on crowded or disorganized areas, suggesting that improvements in store layout and organization could enhance the overall shopping experience.

Accessibility & Convenience

Feedback on accessibility was mixed. Customers appreciated the ample inventory and competitive prices, but some experienced inconvenience locating items that were stored away in the back and faced delays due to limited staffing, which sometimes affected their overall convenience and satisfaction.

Problem Resolution & Follow-up

There were mixed outcomes in problem resolution. In some cases, managerial intervention and follow-up actions such as refunds for damaged products mitigated the customer’s frustration. In contrast, other reviews described unresolved issues and aggressive confrontations, indicating an inconsistent approach to addressing customer complaints.

Unique Strengths & Areas for Improvement

Standout strengths include the knowledgeable and friendly staff who provided exceptional guidance during purchases, as well as a wide range of quality products at competitive prices. Areas for improvement focus on enhancing customer service communication, streamlining the process of locating and verifying products, ensuring timely deliveries, and implementing consistent and respectful problem resolution methods to avoid future service conflicts.

Floor & Decor Claim business

About

Services Offered

Photos & Videos

Reviews

A Quick Look at Customer Sentiment

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